Sales Specialist (Luxury Retail)
About The Position
Frette is seeking a Sales Specialist to represent the brand and deliver personalized, memorable luxury retail experiences. The role focuses on building meaningful client relationships, developing a qualified client portfolio, providing informed product and design consultations, and achieving sales targets. The Client Advisor shares Frette’s history and craftsmanship through storytelling and its Selling Ceremony, while tailoring each interaction to clients’ needs and lifestyles. The position also supports boutique operations, including point-of-sale transactions, quotations, returns, orders, opening and closing procedures when required, stock management, deliveries, and visual merchandising. This is a full-time, on-site position with consistent scheduling. Compensation is $23–$26 per hour, with commission and bonus opportunities.
Requirements
- Excellent interpersonal and communication skills.
- Strong results orientation and commercial awareness.
- Ability to work effectively as part of a team in a dynamic environment.
- Familiarity with POS systems, CRM platforms, and Microsoft Office or Google Workspace.
- Ability to lift and mobilize small to medium items weighing up to 40 lbs. using appropriate equipment and techniques.
- Ability to maneuver around the boutique floor, stockroom, and off-site locations.
- Ability to stand for extended periods and perform activities including bending, kneeling, squatting, reaching, and climbing ladders in accordance with safety guidelines.
Nice To Haves
- Three years of experience in luxury retail, hospitality, or interior design is preferred.
- Passion for luxury, design, and client service.
Responsibilities
- Represent Frette in every client interaction and provide personalized, memorable experiences.
- Build and expand meaningful client relationships and develop a qualified client portfolio through networking, clienteling, and consistent follow-up.
- Understand clients’ needs, preferences, and lifestyles to provide tailored solutions and expert consultations on products, design, and lifestyle.
- Identify upselling, cross-selling, and White Glove service opportunities; achieve sales targets and key commercial KPIs.
- Use the Proximity CRM and client insights to personalize experiences and anticipate client needs and commercial opportunities.
- Share Frette’s history, craftsmanship, and heritage through storytelling, and deliver the Frette Selling Ceremony in a way that suits each client.
- Gather client feedback and contribute to improving the client experience.
- Support daily store operations, including cash register operations, quotations, returns, orders, and opening and closing procedures when required.
- Collaborate on stock management and deliveries.
- Maintain visual merchandising standards and ensure the Boutique is presented to high standards.
- Collaborate effectively with the team and contribute to a positive working environment.
Benefits
- Medical, dental, and vision coverage for eligible employees.
- Short-term disability insurance.
- Company-paid life insurance and long-term disability insurance.
- Employee Assistance Program (EAP).
- Wellness programs and resources.
- Paid time off and paid holidays.
- Leave of absence programs with salary continuation.
- 401(k) plan with company match.
- Monthly individual commission opportunities.
- Guaranteed commission during the first three months.
- Quarterly sales bonus opportunities.
- Anniversary incentives and employee recognition programs.
- Referral bonus program.
- Professional development opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
