Luxury Retail Sales Ambassador - Bellagio

MGM Resorts International

5d • Onsite

About The Position

The Sales Ambassador delivers an extraordinary luxury client experience, fosters enduring relationships, and exceeds sales objectives. The role embodies luxury hospitality and wellness through exceptional service, intuitive engagement, and a passion for beauty, artistry, and innovation. Each interaction is an opportunity to create a memorable, individualized experience reflecting the property's distinguished reputation and commitment to excellence.

Requirements

• At least 2 years of relevant experience in a luxury retail or comparable hospitality environment.
• High school diploma or GED.
• Must be at least 21 years of age.

Responsibilities

• Welcome guests warmly and use the SHOW Service Basics program to create memorable moments aligned with luxury service standards.
• Anticipate guest needs through attentive listening, thoughtful engagement, and an understanding of client preferences.
• Demonstrate knowledge of luxury collections, including product craftsmanship, benefits, and innovations.
• Provide consultations and sensorial discovery experiences through product storytelling, specialized knowledge, and tailored recommendations.
• Exceed sales objectives through consultative selling and cross-category recommendations, increasing average transaction value and units per transaction.
• Build client relationships through individualized attention and follow-up to encourage loyalty and continued engagement.
• Complete required brand and company education and master product expertise, consultation techniques, and luxury service standards.
• Collaborate with retail leadership and hospitality professionals to transition guests into personalized retail experiences, identify opportunities to elevate hospitality, and communicate recommendations to Retail Management.
• Support exclusive experiences, product launches, and retail activations to encourage client engagement and business development.
• Maintain the retail environment through visual merchandising, product presentation, and merchandise availability.
• Use independent judgment and initiative to create thoughtful gestures and memorable experiences within established guidelines.
• Follow Retail, POS, cash handling, inventory, safety, and applicable company policies and procedures.

Benefits

• Wellness incentive programs supporting physical and mental health.
• Discounts on company hotels, food and beverage, retail, entertainment, and partner offerings such as travel, electronics, and online shopping.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development programs, networking opportunities, and community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED