Sales Specialist (Luxury Retail)

Frette•Bal Harbour Village, FL

3d•$22 - $25•Onsite

About The Position

Frette is hiring a Sales Specialist to represent its luxury brand and deliver personalized, memorable client experiences. The role focuses on building and maintaining client relationships, growing a qualified client portfolio, providing expert consultations on products, design, and lifestyle, and achieving sales targets. The Sales Specialist also contributes to the boutique’s operational excellence and high standards of service and presentation. The position involves proactive client outreach and networking beyond the boutique, clienteling and consistent follow-up, identifying upselling and cross-selling opportunities, and using Proximity CRM insights to personalize interactions and anticipate client needs. The Specialist shares Frette’s history and craftsmanship through storytelling, delivers the Frette Selling Ceremony, and gathers feedback to improve the client experience. Store responsibilities include supporting daily operations such as cash register transactions, quotations, returns, orders, and opening and closing procedures when required; assisting with stock management and deliveries; and maintaining visual merchandising standards. The role is full-time, on site, and reports to the Store Manager. Compensation is $22–$25 per hour, with commission and bonus opportunities.

Requirements

Excellent interpersonal and communication skills.
Strong results orientation and commercial awareness.
Ability to work effectively as part of a team in a dynamic environment.
Familiarity with POS systems, CRM platforms, and Microsoft Office or Google Workspace.
Ability to lift and mobilize small to medium items up to 40 lbs using appropriate equipment and techniques.
Ability to maneuver effectively around the boutique floor, stockroom, and off-site locations.
Ability to stand for extended periods and perform activities including bending, kneeling, squatting, reaching, and climbing ladders in accordance with safety guidelines.

Nice To Haves

Three years of experience in luxury retail, hospitality, or interior design preferred.
Passion for luxury, design, and client service.
Curiosity and passion for design, luxury, and lifestyle.
Proactive, detail-oriented approach and a strong sense of initiative.

Responsibilities

Represent the Frette brand in client interactions and create personalized, memorable sales experiences.
Build meaningful client relationships and develop a qualified client portfolio.
Expand the client network beyond the boutique through networking, local activities, and strategic relationships.
Provide consultative guidance based on clients’ needs, preferences, lifestyles, and knowledge of products and design.
Conduct clienteling activities and consistent follow-up, using Proximity CRM and client insights to personalize experiences and anticipate needs and opportunities.
Identify upselling, cross-selling, and White Glove service opportunities.
Achieve sales targets and key commercial KPIs.
Share Frette’s history, craftsmanship, and heritage through storytelling, and deliver the Frette Selling Ceremony in a way that suits each client.
Provide holistic consultations combining product, design, and lifestyle; gather client feedback to help improve the client experience.
Support boutique operations, including cash register operations, quotations, returns, orders, and opening and closing procedures when required.
Collaborate in stock management and deliveries.
Maintain visual merchandising standards and the boutique’s presentation.
Collaborate effectively with the team and contribute to a positive working environment.