Sales Specialist (Luxury Retail)
About The Position
Frette is seeking a Sales Specialist to represent its luxury brand and provide personalized, memorable client experiences in the boutique. The role focuses on building and expanding a client portfolio, offering consultative sales expertise informed by product knowledge and clients’ design preferences and lifestyles, and achieving sales targets through clienteling, retention, and sales development. The Sales Specialist also shares Frette’s history and craftsmanship, delivers the Frette Selling Ceremony, and contributes to a high standard of boutique presentation and operations. The position includes developing client relationships through proactive outreach and follow-up, using the Proximity CRM to personalize interactions and anticipate client needs, and identifying upselling, cross-selling, and White Glove service opportunities. The Sales Specialist supports daily boutique operations, including register transactions, quotations, returns, orders, opening and closing when required, stock management, deliveries, and visual merchandising. This is a full-time, onsite retail position reporting to the Store Manager. Compensation is listed as $22–$24 per hour, with commission opportunities and quarterly sales bonus opportunities.
Requirements
- Passion for luxury, design, and client service.
- Excellent interpersonal and communication skills.
- Strong results orientation and commercial awareness.
- Ability to work effectively as part of a team in a dynamic environment.
- Familiarity with POS systems, CRM platforms, and Microsoft Office or Google Workspace.
- Ability to lift and mobilize small to medium items up to 40 lbs. using appropriate equipment and techniques.
- Ability to maneuver around the boutique floor, stockroom, and off-site locations.
- Ability to stand for extended periods and perform activities including bending, kneeling, squatting, reaching, and climbing ladders in accordance with safety guidelines.
Nice To Haves
- Three years of experience in luxury retail, hospitality, or interior design.
Responsibilities
- Represent the Frette brand in client interactions and create personalized, memorable sales experiences.
- Build and maintain meaningful client relationships and develop a strong client portfolio.
- Expand the client network through networking, local activities, and strategic relationships.
- Conduct consultative sales conversations using knowledge of products, design, and clients’ lifestyles.
- Use clienteling, follow-up, and the Proximity CRM to manage relationships and create personalized experiences.
- Identify upselling, cross-selling, and White Glove service opportunities.
- Achieve sales targets and key commercial KPIs.
- Share Frette’s history, craftsmanship, and heritage through storytelling and deliver the Frette Selling Ceremony.
- Gather client feedback and contribute to improving the client experience.
- Support daily store operations, including cash register operations, quotations, returns, orders, and opening and closing procedures when required.
- Collaborate on stock management and deliveries.
- Maintain visual merchandising standards and ensure the boutique is presented to a high standard.
Benefits
- Medical, dental, and vision coverage
- Short-term disability insurance
- Company-paid life insurance and long-term disability insurance
- Employee Assistance Program (EAP)
- Wellness programs and resources
- Paid time off and paid holidays
- Leave of absence programs with salary continuation
- 401(k) plan with company match
- Monthly individual commission opportunities
- Guaranteed commission during the first three months
- Quarterly sales bonus opportunities
- Anniversary incentives and employee recognition programs
- Referral bonus program
- Professional development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
