Sales Specialist (Luxury Retail)

Frette•Costa Mesa, CA

2d•$22 - $25•Onsite

About The Position

Frette is seeking a Sales Specialist to represent its luxury brand and deliver memorable, personalized client experiences. The role focuses on building authentic client relationships, developing a client portfolio, providing expert product and lifestyle consultations, and achieving sales targets. The Sales Specialist also supports boutique operations and maintains the brand’s high standards of service and presentation. The position is full-time, on site, and offers an hourly base rate of $22–$25, with individual commissions, quarterly sales bonus opportunities, guaranteed commission during the first three months, anniversary incentives, and employee recognition programs. The role reports to the Store Manager. Eligible employees may access benefits beginning the first day of the month following 60 days of employment.

Requirements

Passion for luxury, design, and client service.
Excellent interpersonal and communication skills.
Strong results orientation and commercial awareness.
Ability to work effectively as part of a team in a dynamic environment.
Familiarity with POS systems, CRM platforms, and Microsoft Office or Google Workspace.
Ability to lift and mobilize small to medium items weighing up to 40 lbs. using appropriate equipment and techniques.
Ability to maneuver around the boutique floor, stock room, and offsite.
Ability to perform prolonged standing, twisting, stooping, kneeling, squatting, and bending, and to use ladders in accordance with OSHA-approved safety practices.

Nice To Haves

Experience in luxury retail, hospitality, or interior design is preferred.

Responsibilities

Represent the Frette brand in client interactions and make each sale a personalized, memorable experience.
Build meaningful client relationships, expand the client network, and develop a qualified client portfolio through networking, clienteling, and consistent follow-up.
Understand clients’ needs, preferences, and lifestyles to provide personalized solutions and consultative sales advice.
Use product, design, and lifestyle knowledge to provide expert consultations and identify upselling, cross-selling, and White Glove service opportunities.
Achieve sales targets and key commercial KPIs, supporting client retention and sales development.
Use the Proximity CRM and client insights to manage relationships, personalize experiences, anticipate needs, and identify commercial opportunities.
Share Frette’s history, craftsmanship, and heritage through storytelling, and deliver the Frette Selling Ceremony in a way that suits each client.
Gather client feedback and contribute to improving the client experience.
Support daily store operations, including cash register operations, quotations, returns, orders, and opening and closing procedures when required.
Collaborate in stock management and deliveries.
Maintain visual merchandising standards and ensure the boutique is presented to the highest standards.
Collaborate effectively with the team and contribute to a positive working environment.