Sales & Service Technician

Dyson•Las Vegas, NV

3d•Onsite

About The Position

Dyson is a global technology enterprise with US headquarters in Chicago and an additional office in New York City, as well as field sales, service centers, and Dyson Demo Stores across the country. The company describes an on-campus collaborative culture focused on development and learning. This is a full-time, on-site role. The schedule is Monday through Friday, subject to business needs and customer demand. The technician diagnoses, troubleshoots, and repairs Dyson products in person, including vacuums, purifiers, fans, and hair care devices. The role combines technical service with customer consultation: understanding customer needs, explaining repair findings and options, recommending maintenance or replacement solutions, and promoting relevant products, accessories, and services through trust-based conversations. The technician provides customer service while managing expectations, processes transactions and service details in Dyson systems, completes operational reporting, and maintains accurate parts usage, inventory, and service documentation. The role follows Dyson processes, quality standards, and escalation procedures, supports complex repair cases, and collaborates with service teams. It also involves balancing technical work, paid repair opportunities, and appropriate product recommendations while handling multiple priorities in a fast-paced environment.

Requirements

At least 6 months of experience in customer service, retail sales, service operations, or a related customer-facing environment.
Ability to communicate confidently with customers, including during objection handling or service-related discussions.
Aptitude for learning technical diagnosis and repair procedures.
Curiosity to uncover product needs beyond customers’ stated complaints.
Empathy and ability to provide clear guidance so customers can choose an appropriate long-term solution.
Strong verbal, written, and interpersonal communication skills.
Ability to prioritize in a fast-paced environment.
Experience using Microsoft Office, including Excel, Outlook, and Word.
Collaborative mindset and proven success in team environments.
Ability to lift and move up to 50 lbs.
Must be at least 18 years of age.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Diagnose, troubleshoot, and repair Dyson products in person, including vacuums, purifiers, fans, hair care devices, and related technologies.
Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions.
Explain repair findings, maintenance recommendations, and replacement options clearly to customers.
Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations.
Provide excellent customer service and manage customer expectations in real time.
Process customer transactions and service details accurately within Dyson systems.
Complete daily and weekly operational reporting as required.
Manage parts usage, inventory accuracy, and service documentation.
Follow Dyson service processes, quality standards, and escalation procedures.
Support escalated repair cases and collaborate with broader service teams when needed.
Maintain a calm, solution-focused approach while handling multiple customer priorities in a fast-paced environment.
Explain repair options, product value, and available replacement solutions professionally.
Build customer trust by clearly explaining technical issues and recommending the most appropriate repair or replacement path.
Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations.
Handle objection-based conversations professionally while maintaining a premium customer experience.