Sales & Service Technician
About The Position
The Sales & Service Technician diagnoses, troubleshoots, and repairs Dyson customer products, including vacuums, fans, air purifiers, and hair dryers. The role also involves managing parts and inventory, sharing information about Dyson products to support cross-selling and service revenue, processing customer orders in Dyson’s POS system, and completing service and customer reports. The technician communicates process information and service expectations and assists the Service Team with escalated repairs. This is a full-time position requiring weekend and evening hours. Compensation is $23–$24 per hour, with an annual bonus opportunity.
Requirements
- At least 6 months of experience in a customer service and/or sales-related position.
- Strong ability to troubleshoot product faults and provide appropriate resolutions.
- Strong written, verbal, and interpersonal communication skills.
- Strong presentation skills.
- Experience using Microsoft Office, including Word, Outlook, and Excel.
- Ability to lift and move up to 50 lbs.
- High school diploma or equivalent.
- Must be at least 18 years of age.
Nice To Haves
- Basic electrical and mechanical knowledge.
- SharePoint experience.
Responsibilities
- Diagnose, troubleshoot, and repair Dyson customer products, including vacuums, fans, air purifiers, hair dryers, and other products.
- Manage parts usage and inventory as required or directed.
- Communicate information about Dyson products to promote cross-selling opportunities and services, drive revenue, and achieve conversion rates.
- Enter customer sales information into the Dyson POS system to process orders efficiently.
- Submit daily and weekly reports of products and customers serviced and complete other reporting as necessary.
- Communicate process activity and understand and exercise Dyson service levels.
- Assist the Service Team with escalated repair instances.
Benefits
- 401(k) with up to a 4% match.
- Company-paid life insurance and AD&D.
- Flexible Savings Account (FSA) and Health Savings Account (HSA).
- Paid time off, including separate holiday, sick, and vacation time.
- Pre-tax commuter benefits in applicable areas.
- Child Care Leave Program.
- Wellness Program.
- Employee Assistance Program.
- Dyson product discounts.
- Multiple healthcare coverage options.
- Vision and dental coverage.
- Company-paid short-term and long-term disability.
- Annual bonus opportunity.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
