Sales & Service Technician

Groundworks • Cleveland, OH

4d

About The Position

The Sales & Service Technician is an integral part of the customer journey after installation. The role partners with customers to inspect and service previously installed foundation repair and water management solutions, identify customer needs, and offer additional solutions. Technicians meet homeowners at their homes, assess their needs, present products and services, and perform maintenance, reactive service, and installations. The position combines hands-on technical work with consultative sales and customer relationship building.

The role includes travel to customer appointments and a mandatory three-week regional training class, for which travel accommodations are provided. The position requires regularly and reliably reporting to work on time. The company offers base pay plus commission and bonus, company-generated leads, a service vehicle and fuel card, training, growth opportunities, and benefits that vary by country.

Requirements

• High school diploma or GED, or equivalent experience.
• Valid, non-restrictive Driver’s License.
• Ability to lift, push, pull, and carry objects and heavy loads.
• Good manual dexterity and multi-limb coordination, and ability to move arms and legs quickly.
• Excellent stamina.
• Ability to see and read reports, data, statistics, and information on computer screens.

Nice To Haves

• One or more years of proven sales experience; preferred but not required.
• Construction or home improvement experience.
• Proven customer relations experience.

Responsibilities

• Execute appointments scheduled with customers.
• Travel to customers’ homes based on assigned appointments.
• Build long-term customer relationships and professionally represent the company.
• Recommend additional products and services to improve the original installation or address potential issues, following established processes and procedures.
• Perform annual customer maintenance visits and examine previously completed work.
• Perform reactive service appointments, diagnose issues, and make repairs.
• Install additional products purchased by customers as necessary.
• Follow safety regulations and procedures while carrying out responsibilities.
• Examine company-installed solutions and determine potential warranty or non-warranty work.
• Communicate job status, including completions and complications, and submit required documentation to the Service Manager and customer.
• Regularly and reliably report to work on time each working day.
• Perform other duties as assigned.

Benefits

• Competitive base pay plus commission and bonus.
• Best-in-class paid training program with commission eligibility.
• Company-generated leads; no cold calling required.
• Company service vehicle and fuel card.
• Performance-based recognition, trips, and events.
• Annual Tribe Appreciation Tour, holiday events, and volunteer events.
• Upward mobility, with promotion from within 80% of the time.
• Employee Ownership Program.
• Tuition reimbursement.
• Two weeks of paid time off and six paid holidays.
• US benefits include medical, dental, vision, long- and short-term disability, company-paid life insurance, 401(k) with company match, and paid maternity leave.
• Canada benefits include medical, dental, long- and short-term disability, and company-paid life insurance.
• Travel accommodations for the mandatory three-week regional training class.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED