Sales & Service Technician

Dyson•Las Vegas, NV

5d•Onsite

About The Position

Dyson is hiring a Sales & Service Technician for a full-time, on-site role. The technician diagnoses, troubleshoots, and repairs Dyson products in person, including vacuums, purifiers, fans, hair care devices, and related technologies. The role combines technical service with customer support and sales: understanding customer needs, explaining repair findings and options, recommending maintenance, replacement products, accessories, or services, and handling objections while maintaining a premium customer experience. The technician processes customer transactions and service information in Dyson systems, completes operational reporting, manages parts and inventory, and follows service processes, quality standards, and escalation procedures. The position collaborates with broader service teams when needed and supports daily performance goals. Hours are Monday through Friday, with schedules subject to business needs and customer demand.

Requirements

At least 6 months of experience in customer service, retail sales, service operations, or a related customer-facing environment.
Ability to communicate confidently with customers, including during objection handling or service-related discussions.
Aptitude for learning technical diagnosis and repair procedures.
Curiosity about uncovering product needs beyond customers' stated complaints.
Empathy and ability to provide clear guidance so customers can choose a suitable long-term solution.
Strong verbal, written, and interpersonal communication skills.
Ability to prioritize in a fast-paced environment.
Experience using Microsoft Office, including Excel, Outlook, and Word.
Collaborative mindset and demonstrated success in team environments.
Ability to lift and move up to 50 lbs.
Must be at least 18 years of age.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Diagnose, troubleshoot, and repair Dyson products in person, including vacuums, purifiers, fans, hair care devices, and related technologies.
Use consultative questions to understand customer needs beyond their immediate product concern and recommend appropriate service or product solutions.
Communicate repair findings, maintenance recommendations, and replacement options clearly to customers.
Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations.
Provide excellent customer service and manage customer expectations in real time.
Process customer transactions and service details accurately within Dyson systems.
Complete daily and weekly operational reporting as required.
Manage parts usage, inventory accuracy, and service documentation.
Follow Dyson service processes, quality standards, and escalation procedures.
Support escalated repair cases and collaborate with broader service teams when needed.
Prioritize multiple customer needs in a fast-paced environment while maintaining a calm, solution-focused approach.
Explain repair options, product value, and available replacement solutions professionally.
Build customer trust by recommending the most appropriate repair or replacement path.
Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations.
Handle objection-based conversations professionally while maintaining a premium customer experience.