Sales & Service Technician

Dyson • Union City, CA

4d • Onsite

About The Position

Dyson is a global technology enterprise with growing US operations, including its Chicago headquarters, a New York City office, field sales teams, service centers, and Dyson Demo Stores. The company describes a collaborative campus culture focused on development and learning.

The Sales & Service Technician is a full-time, on-site role in the area. The schedule is Monday through Friday and may vary according to business needs and customer demand. The role combines hands-on diagnosis and repair of Dyson products with customer service and consultative sales. The technician identifies customer needs, explains repair and replacement options, recommends relevant products or services, and supports performance goals while delivering a premium customer experience. Compensation is $28 per hour plus bonus opportunity.

Requirements

• At least 6 months of experience in customer service, retail sales, service operations, or a related customer-facing environment.
• Ability to communicate confidently with customers, including during objection handling or service-related discussions.
• Aptitude for learning technical diagnosis and repair procedures.
• Curiosity to uncover product needs beyond customers' stated complaints.
• Ability to demonstrate empathy and provide clear guidance so customers can choose an appropriate long-term solution.
• Strong verbal, written, and interpersonal communication skills.
• Ability to prioritize in a fast-paced environment.
• Experience using Microsoft Office, including Excel, Outlook, and Word.
• Collaborative mindset and success working in team environments.
• Ability to lift and move up to 50 pounds.
• Must be at least 18 years of age.

Nice To Haves

• High school diploma or equivalent preferred.

Responsibilities

• Diagnose, troubleshoot, and repair Dyson products in person, including vacuums, purifiers, fans, hair care devices, and related technologies.
• Use consultative questions to identify customer needs beyond the immediate product concern and recommend suitable service or product solutions.
• Clearly communicate repair findings, maintenance recommendations, and replacement options.
• Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations.
• Provide excellent customer service and manage customer expectations in real time.
• Process customer transactions and service details accurately in Dyson systems.
• Complete required daily and weekly operational reporting.
• Manage parts usage, inventory accuracy, and service documentation.
• Follow Dyson service processes, quality standards, and escalation procedures.
• Support escalated repair cases and collaborate with broader service teams when needed.
• Manage multiple customer priorities calmly and with a solution-focused approach in a fast-paced environment.
• Explain repair options, product value, and available replacement solutions to guide customer conversations professionally.
• Build customer trust by explaining technical matters clearly and recommending appropriate repair or replacement paths.
• Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations.
• Handle objections professionally while maintaining a premium customer experience.

Benefits

• 401(k) with up to a 4% match.
• Company-paid life insurance and AD&D.
• Flexible Savings Account (FSA) and Health Savings Account (HSA).
• Competitive paid time off, including separate holiday, sick, and vacation time.
• Pre-tax commuter benefits in applicable areas.
• Child care leave program.
• Wellness program.
• Employee Assistance Program.
• Dyson product discounts.
• Multiple healthcare coverage options.
• Vision and dental coverage.
• Company-paid short-term and long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED