Sales & Service Technician

Groundworks • Twinsburg, OH

6d • $14 - $17

About The Position

The Sales & Service Technician is an integral part of the customer journey after installation. The role partners with customers to inspect and service previously installed foundation repair and water management solutions, and supports customers by offering additional solutions when appropriate. Technicians meet homeowners face-to-face, assess needs, present solutions, and combine hands-on service with consultative selling.

The position includes scheduled customer appointments, annual maintenance visits, reactive service calls, diagnosing and fixing issues, and installing additional products purchased by customers. Technicians travel to customers’ homes, represent the company professionally, follow safety procedures, and document job status for the Service Manager and customer. The employee must reliably report to work on time each working day.

The role requires travel to a mandatory three-week regional training class; travel accommodations will be provided. The Ohio anticipated hiring salary range is $14.45–$17.00, with competitive base pay, commission, and bonus. Final compensation depends on qualifications, relevant experience, demonstrated capabilities, and work location.

Requirements

• High school diploma or GED, or equivalent experience.
• Valid, non-restrictive driver’s license.
• Ability to lift, push, pull, or carry objects and heavy loads.
• Good manual dexterity and multi-limb coordination, including the ability to move arms and legs quickly.
• Excellent stamina.
• Ability to see and read reports, data, statistics, and information on computer screens.

Nice To Haves

• One or more years of proven sales experience; preferred but not required.
• Construction or home improvement experience.
• Proven customer relations experience.

Responsibilities

• Execute appointments scheduled with customers.
• Travel to customers’ homes based on assigned appointments.
• Build long-term customer relationships and professionally represent the company.
• Recommend additional products and services to improve the original installation or address potential issues through established processes and procedures.
• Perform annual customer maintenance visits and examine previously completed work.
• Perform reactive service appointments, diagnose issues, and make repairs.
• Install additional products purchased by customers as necessary.
• Follow safety regulations and procedures while carrying out responsibilities.
• Examine company-installed solutions and determine potential warranty or non-warranty work.
• Communicate job status, including completions and complications, and submit required documentation to the Service Manager and customer.
• Report to work on time reliably each working day.
• Perform other duties as assigned.

Benefits

• Competitive base pay plus commission and bonus.
• Best-in-class paid training program with commission eligibility.
• Company-generated leads; no cold calling required.
• Company service vehicle and fuel card.
• Recognition, trips, and events based on performance.
• Annual Tribe Appreciation Tour, holiday events, and volunteer events.
• Upward mobility, with the company promoting from within 80% of the time.
• Employee Ownership Program.
• Tuition reimbursement.
• Two weeks of PTO and six paid holidays.
• US benefits package: medical, dental, vision, long- and short-term disability, company-paid life insurance, 401(k) with company match, and paid maternity leave.
• Canada benefits package: medical, dental, long- and short-term disability, and company-paid life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED