Sales & Service Technician

Dyson • Brookfield, WI

1d • Onsite

About The Position

The Sales & Service Technician is a full-time, on-site role in Brookfield, Wisconsin. The position diagnoses, troubleshoots, and repairs Dyson products in person, including vacuums, purifiers, fans, and hair care devices. It combines technical service with consultative customer conversations, relevant product and service recommendations, paid repair opportunities, and customer transactions. The technician explains repair findings and options clearly, helps customers determine whether repair or replacement is the most appropriate path, and provides a premium customer experience while meeting operational and performance goals.

The schedule is Tuesday through Saturday and may change based on business needs and customer demand. The role also involves accurate processing and reporting, parts and inventory management, service documentation, adherence to Dyson processes and quality standards, and collaboration with service teams on escalated cases.

Requirements

• At least 6 months of experience in customer service, retail sales, service operations, or a related customer-facing environment.
• Ability to communicate confidently with customers, including during objection handling or service-related discussions.
• Aptitude for learning technical diagnosis and repair procedures.
• Curiosity to uncover product needs beyond customers' stated complaints.
• Empathy and ability to provide clear guidance so customers can choose an appropriate long-term solution.
• Strong verbal, written, and interpersonal communication skills.
• Ability to prioritize in a fast-paced environment.
• Experience using Microsoft Office, including Excel, Outlook, and Word.
• Collaborative mindset and demonstrated success in team environments.
• Ability to lift and move up to 50 lbs.
• Must be at least 18 years of age.

Nice To Haves

• High school diploma or equivalent preferred.

Responsibilities

• Diagnose, troubleshoot, and repair Dyson products in person.
• Use consultative questions to identify customer needs beyond the immediate product concern and recommend appropriate service or product solutions.
• Explain repair findings, maintenance recommendations, repair options, and replacement options clearly to customers.
• Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations.
• Provide excellent customer service and manage customer expectations in real time.
• Process customer transactions and service details accurately in Dyson systems.
• Complete daily and weekly operational reporting as required.
• Manage parts usage, inventory accuracy, and service documentation.
• Follow Dyson service processes, quality standards, and escalation procedures.
• Support escalated repair cases and collaborate with broader service teams when needed.
• Prioritize multiple customer needs in a fast-paced environment while maintaining a calm, solution-focused approach.
• Build customer trust through clear technical explanations and appropriate repair or replacement recommendations.
• Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations.
• Handle objections professionally while maintaining a premium customer experience.

Benefits

• 401(k) with up to a 4% match.
• Company-paid life insurance and AD&D.
• Flexible Savings Account (FSA) and Health Savings Account (HSA).
• Paid time off, including separate holiday, sick, and vacation time.
• Pre-tax commuter benefits in applicable areas.
• Child Care Leave Program.
• Wellness Program.
• Employee Assistance Program.
• Dyson product discounts.
• Multi-level healthcare coverage options.
• Vision and dental coverage.
• Company-paid short-term and long-term disability.
• Bonus opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED