Sales & Service Technician

Dyson•Salt Lake City, UT

4d•Onsite

About The Position

Dyson is a global technology enterprise with US operations headquartered in Chicago and an additional office in New York City, as well as field sales employees, service centers, and Dyson Demo Stores across the country. The company emphasizes an on-campus culture of collaboration, development, and learning. The Sales & Service Technician is a full-time, on-site role in the area. The schedule is Tuesday through Saturday and may be adjusted to business needs and customer demand. The role combines technical service and repair with customer support and consultative sales. The technician diagnoses and repairs Dyson products, explains findings and options to customers, processes transactions and service records, and supports operational reporting and inventory management. They also contribute to performance goals through paid repair opportunities and relevant product recommendations while maintaining a premium customer experience.

Requirements

At least 6 months of experience in customer service, retail sales, service operations, or a related customer-facing environment.
Ability to communicate confidently with customers, including during objection handling or service-related discussions.
Aptitude for learning technical diagnosis and repair procedures.
Curiosity to uncover product needs beyond customers' stated complaints.
Ability to demonstrate empathy and provide clear guidance so customers can choose a suitable long-term solution.
Strong verbal, written, and interpersonal communication skills.
Ability to prioritize in a fast-paced environment.
Experience using Microsoft Office, including Excel, Outlook, and Word.
Collaborative mindset and proven success in team environments.
Ability to lift and move up to 50 lbs.
Must be at least 18 years of age.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Diagnose, troubleshoot, and repair Dyson products in person, including vacuums, purifiers, fans, hair care devices, and related technologies.
Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions.
Clearly communicate repair findings, maintenance recommendations, and replacement options to customers.
Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations.
Provide excellent customer service and manage customer expectations in real time.
Process customer transactions and service details accurately within Dyson systems.
Complete daily and weekly operational reporting as required.
Manage parts usage, inventory accuracy, and service documentation.
Follow Dyson service processes, quality standards, and escalation procedures.
Support escalated repair cases and collaborate with broader service teams when needed.
Maintain a calm, solution-focused approach while handling multiple customer priorities in a fast-paced environment.
Explain repair options, product value, and available replacement solutions professionally.
Build customer trust through clear technical explanations and recommendations about repair or replacement options.
Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations.
Handle objection-based conversations professionally while maintaining a premium customer experience.