Sales & Service Technician II (Field Install & Repair) (TERM)
About The Position
Installs, maintains, and repairs network facilities and associated apparatus from station equipment to the line card. The role includes installing and maintaining inside wiring and broadband equipment for residential and business customers, as well as constructing, maintaining, and repairing network facilities and cable plant. The position requires customer interaction, adapting to technological and procedural changes, and assisting other departments and contractors as needed. This is a term position with employment expected to end within 6 to 24 months. Employees remain in the hired occupation for the duration of the term and receive the benefits provided to regular employees, except for contractual layoff or termination allowance. Qualified term employees performing satisfactorily receive first preference for certain regular full-time vacancies in their job title, work group, and geographic location.
Requirements
- High school diploma or equivalent.
- Experience in telecommunications installation and maintenance.
- Basic keyboard and software skills.
- Complete pole-climbing certification; weight must not exceed 275 pounds when fully clothed and wearing proper footwear.
- Complete company-provided training and demonstrate the ability to complete full installations.
- Ability to work independently and a desire to work face-to-face with customers.
- Ability to work outdoors in adverse weather and in isolated or confined spaces.
- Valid driver's license and satisfactory driving record.
- Meet minimum requirements in standard company tests for the position.
- Able to climb poles and ladders; frequently lift up to 75 pounds; push, reach, bend, and stoop; use manual dexterity; maintain balance; sit or stand for long periods; and distinguish colors.
- Available for flexible scheduling, holidays, after-hours work, and call-outs.
Nice To Haves
- Commercial driver's license (CDL).
Responsibilities
- Install and maintain inside wiring for residential and business broadband, high-speed internet, and video services.
- Install networking equipment, including fiber-to-the-home equipment, ONTs, wireless routers, modems, and gateways.
- Install wiring and equipment for broadband continuity, digital subscriber carriers, DSLAMs, residential gateways, high-speed interfaces, and business-class routers.
- Perform cable construction and maintenance on network facilities, including conduit and manhole repairs, switching-equipment cross-connections, and replacement of line cards in central offices and pair-gain units.
- Read and understand service orders, trouble tickets, outside plant drawings, circuit diagrams, and electrical schematics.
- Repair and perform preventive maintenance on buried, aerial, and underground cable and fiber using various plant elements.
- Perform aerial work from poles, ladders, and bucket trucks.
- Place aerial and buried plant and service drops.
- Navigate the web, set up business and residential computers, and demonstrate their use to customers.
- Support and participate in promoting company products and services.
- Adapt to technological advances and changes in business practices, skills, and procedures.
- Assist other departments and contractors, work independently, mentor coworkers, and complete assignments in a timely manner.
Benefits
- Benefits provided to regular employees, except contractual layoff or termination allowance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
