Sales & Service Technician II (Field Install & Repair) (TERM)

Frontier Communications•Coldwater, MI

3d•$21 - $37•Onsite

About The Position

Installs, maintains, and/or repairs network facilities and associated apparatus from station equipment to the line card. The role also performs other related duties. This is a term position with employment expected to end within 6 to 24 months. The employee will remain in the hired occupation throughout the term and will receive the benefits available to regular employees, except for contractual layoff or termination allowance. Qualified term employees performing satisfactorily in the relevant job title, work group, and geographic location receive first preference for a regular full-time vacancy before the company hires an outside candidate. The work involves installing and maintaining inside wire and broadband equipment for residential and business customers; performing network cable construction, maintenance, and repair; and carrying out aerial, buried, and underground cable and fiber work. The technician reads service orders, trouble tickets, drawings, diagrams, and schematics; sets up customer computers; demonstrates services; and supports promotion of company products and services. The role requires frequent driving, moderate travel, customer interaction, adaptability to technology and procedural changes, and assistance to other departments and contractors as needed.

Requirements

High school diploma or equivalent.
Experience in telecommunications installation and maintenance.
Basic keyboard and software skills.
Complete pole-climbing certification; the certification requirement specifies a maximum weight of 275 pounds when fully clothed and wearing proper footwear.
Complete company-provided training and demonstrate the ability to complete full installs.
Ability to work independently and willingness to work face-to-face with customers.
Ability to work outdoors in adverse weather and in isolated or confined spaces.
Valid driver's license and satisfactory driving record.
Meet the company's minimum requirements on standard tests for the position, in accordance with company policy.
Ability to climb poles and ladders; frequently lift up to 75 pounds; push, reach, bend, and stoop; perform tasks requiring manual dexterity; maintain balance; sit or stand for long periods; and have good color vision.
Availability for flexible scheduling, holidays, after-hours work, and call-outs.

Nice To Haves

Commercial driver's license (CDL) preferred.

Responsibilities

Install and maintain inside wire for residential and business broadband (HSI/Video) service.
Install networking equipment, including Fiber to the House, ONT, wireless routers, modems, and gateways.
Install wiring and equipment required for broadband continuity, digital subscriber carriers, DSLAMS, residential gateways, HSI, and business-class routers.
Perform cable construction and maintenance associated with network facilities, including conduit and manhole repairs, cross-connections to switching equipment, and removal and replacement of line cards in central office or pair-gain units.
Read and understand service orders, trouble tickets, outside plant drawings, circuit diagrams, and electrical schematics.
Perform maintenance, repair, and preventive maintenance on buried, aerial, and underground cable and fiber using various plant elements.
Perform aerial work from poles, ladders, and bucket trucks.
Place aerial and buried plant and service drops.
Navigate the web, set up business and residential computers, and demonstrate them to customers.
Support and actively participate in promoting company products and services.
Adapt to changes in the business, including technology advances and new skills and procedures.
Assist other departments and contractors as required, mentor coworkers, and complete assignments in a timely manner.
Drive frequently and travel moderately.