Sales & Service Technician II (Field Install & Repair) (TERM)
About The Position
Installs, maintains, and/or repairs network facilities and associated apparatus from the station equipment to the line card. This term position lasts 6 to 24 months. The technician installs and maintains inside wiring and networking equipment for residential and business broadband service, performs cable construction and maintenance, and repairs buried, aerial, and underground cable and fiber. The role includes customer-facing work, driving and moderate travel, and may involve pole climbing, ladders, and bucket trucks. The employee must adapt to evolving technology and procedures, support company products and services, and assist other departments and contractors as needed. Employment is expected to end within the 6-to-24-month term. Term employees receive the benefits available to regular employees except contractual layoff or termination allowance.
Requirements
- High school diploma or equivalent.
- Experience in telecommunications installation and maintenance.
- Basic keyboard and software skills.
- Complete pole-climbing certification; the certification requires that the individual not exceed 275 pounds fully clothed and wearing proper footwear.
- Complete company-provided training and demonstrate the ability to complete full installations.
- Ability to work independently and a desire to work face-to-face with customers.
- Ability to work outdoors in adverse weather and in isolated or confined spaces.
- Valid driver's license and satisfactory driving record.
- Meet the company's minimum requirements on standard tests for the position.
- Climb poles and ladders; frequently lift up to 75 pounds; push, reach, bend, and stoop; demonstrate manual dexterity, good balance, and good color vision; and sit or stand for long periods.
- Be available for flexible scheduling, holidays, after-hours work, and call-outs.
Nice To Haves
- Commercial driver's license (CDL).
Responsibilities
- Install and maintain inside wiring for residential and business broadband, high-speed internet, and video service.
- Install networking equipment, including fiber-to-the-home equipment, ONTs, wireless routers, modems, and gateways.
- Install wiring and equipment needed for broadband continuity, digital subscriber carriers, DSLAMs, residential gateways, high-speed internet, and business-class routers.
- Perform cable construction and maintenance work on network facilities, including conduit and manhole repairs, cross-connections to switching equipment, and replacing line cards in central offices and pair-gain units.
- Read and interpret service orders, trouble tickets, outside plant drawings, circuit diagrams, and electrical schematics.
- Repair and perform preventive maintenance on buried, aerial, and underground cable and fiber using various plant elements.
- Perform aerial work from poles, ladders, and bucket trucks; place aerial and buried plant and service drops.
- Navigate the web, set up business and residential computers, and demonstrate them to customers.
- Promote company products and services.
- Adapt to changes in the business, including technological advances and new skills and procedures.
- Assist other departments and contractors, mentor coworkers, and complete assignments in a timely manner.
- Drive frequently and travel moderately.
Benefits
- Term employees receive the benefits to which regular employees are entitled, except for contractual layoff or termination allowance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
