Sales & Service Technician II (Field Install & Repair) (TERM)
About The Position
The Sales & Service Technician II installs, maintains, and repairs network facilities and associated equipment from station equipment to the line card. The role includes installing and maintaining residential and business broadband wiring and networking equipment, performing cable construction and maintenance, and servicing buried, aerial, and underground cable and fiber. The technician also helps customers use their computers and services, promotes company products, adapts to technology and procedure changes, and assists other departments and contractors as needed. This is a term position expected to last 6 to 24 months. Employees remain in the occupation hired for throughout the term and receive the benefits available to regular employees, except for contractual layoff or termination allowance. Qualified term employees performing satisfactorily receive first preference when the Company fills a regular full-time vacancy in the same job title, work group, and geographic location.
Requirements
- High school diploma or equivalent.
- Experience in telecommunications installation and maintenance.
- Basic keyboard and software skills.
- Complete pole-climbing certification; applicants must not exceed 275 pounds fully clothed and wearing proper footwear.
- Complete company-provided training and demonstrate the ability to complete full installations.
- Ability to work independently and a desire to work face-to-face with customers.
- Ability to work outdoors in adverse weather and in isolated or confined spaces.
- Valid driver's license and satisfactory driving record.
- Availability for flexible scheduling, holidays, after-hours work, and call-outs.
- Meet the Company's minimum requirements on standard tests for the position.
Nice To Haves
- Commercial driver's license (CDL).
Responsibilities
- Install and maintain inside wiring for residential and business broadband, high-speed internet, and video services.
- Install networking equipment, including fiber-to-the-home equipment, ONTs, wireless routers, modems, and gateways.
- Install wiring and equipment needed for broadband continuity, digital subscriber carriers, DSLAMs, residential gateways, HSI, and business-class routers.
- Perform cable construction and maintenance, including conduit and manhole repairs, cross-connections to switching equipment, and replacement of line cards in central offices and pair-gain units.
- Read and understand service orders, trouble tickets, outside plant drawings, circuit diagrams, and electrical schematics.
- Repair and perform preventive maintenance on buried, aerial, and underground cable and fiber using various plant elements.
- Perform aerial work using pole climbing, ladders, and bucket trucks.
- Place aerial and buried plant and service drops.
- Navigate the web, set up business and residential computers, and demonstrate their use to customers.
- Support and participate in promoting company products and services.
- Adapt to technological advances and changes in business skills and procedures.
- Assist other departments and contractors, mentor coworkers, and complete assignments in a timely manner.
Benefits
- Benefits available to regular employees, except contractual layoff or termination allowance.
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
