Sales & Service Technician II (Field Install & Repair) (TERM)

Frontier Communications•Owosso, MI

3d•$21 - $37

About The Position

Installs, maintains, and/or repairs network facilities and associated apparatus from the station equipment to the line card. The role includes installing and maintaining inside wire and networking equipment for residential and business broadband services, performing cable construction and maintenance, and supporting customers with equipment setup and demonstrations. The position requires frequent driving, moderate travel, outdoor and aerial work, and adapting to changes in technology and procedures. This is a term position lasting 6 to 24 months. The employee remains in the hired occupation for the duration of the term and receives the benefits available to regular permanent employees, except for any contractual layoff or termination allowance. Before hiring a regular full-time employee to fill a vacancy, the company gives first preference to qualified term employees performing satisfactorily in the relevant job title, work group, and geographic location.

Requirements

High school diploma or equivalent.
Experience in telecommunications installation and maintenance.
Basic keyboard and software skills.
Complete pole-climbing certification; the certification requirement specifies a maximum weight of 275 pounds when fully clothed and wearing proper footwear.
Complete company-provided training and demonstrate the ability to complete full installations.
Ability to work independently and desire to work face-to-face with customers.
Ability to work outdoors in adverse weather and in isolated or confined spaces.
Valid driver's license and satisfactory driving record.
Meet the company's minimum requirements on standard tests for the position.
Available for flexible scheduling, holidays, after-hours work, and call-outs.
Ability to climb poles and ladders; frequently lift up to 75 pounds; push, reach, bend, and stoop; use manual dexterity; maintain balance; sit or stand for long periods; and distinguish colors.

Nice To Haves

Commercial driver's license (CDL).

Responsibilities

Install and maintain inside wire for residential and business broadband (HSI/Video) service.
Install networking equipment, including Fiber to the House, ONTs, wireless routers, modems, and gateways.
Install wiring and equipment required for broadband continuity, digital subscriber carriers, DSLAMs, residential gateways, HSI, and business-class routers.
Perform cable construction and maintenance on network facilities, including conduit and manhole repairs, cross-connections to switching equipment, and replacing line cards in central offices and pair-gain units.
Read and understand service orders, trouble tickets, outside plant drawings, circuit diagrams, and electrical schematics.
Repair and perform preventive maintenance on buried, aerial, and underground cable and fiber using various plant elements.
Perform aerial work from poles, ladders, and bucket trucks.
Place aerial and buried plant and service drops.
Navigate the web, set up business and residential computers, and demonstrate them to customers.
Support and actively participate in promoting company products and services.
Adapt to changes in the business, including advances in technology and new skills and procedures.
Assist other departments and contractors as required, remain self-motivated, mentor coworkers, and complete assignments in a timely manner.