Sales & Service Technician II (Field Install & Repair) (TERM)
About The Position
Installs, maintains, and repairs network facilities and associated apparatus, from station equipment to the line card. This is a term position expected to last 6 to 24 months. The technician installs and maintains residential and business broadband wiring and equipment, performs network cable construction and maintenance, and assists customers with computer setup and demonstrations. The role involves frequent driving, moderate travel, outdoor and aerial work, and customer interaction. The employee remains in the hired occupation throughout the term and receives the benefits available to regular employees, except for contractual layoff or termination allowance.
Requirements
- High school diploma or equivalent.
- Experience in telecommunications installation and maintenance.
- Basic keyboard and software skills.
- Complete pole-climbing certification; the certification requirement specifies a maximum weight of 275 pounds while fully clothed and wearing proper footwear.
- Complete company-provided training and demonstrate the ability to perform full installations.
- Ability to work independently and willingness to work face-to-face with customers.
- Ability to work outdoors in adverse weather and in isolated or confined spaces.
- Valid driver’s license and satisfactory driving record.
- Meet the Company’s minimum requirements on standard tests for the position.
- Physical ability to climb poles and ladders; frequently lift up to 75 pounds; push, reach, bend, stoop, and perform manual tasks; maintain balance; sit or stand for long periods; and distinguish colors.
- Availability for flexible scheduling, holidays, after-hours work, and call-outs.
Nice To Haves
- Commercial driver’s license (CDL) preferred.
Responsibilities
- Install and maintain inside wiring for residential and business broadband (HSI/Video) service.
- Install networking equipment, including Fiber to the House, ONTs, wireless routers, modems, and gateways.
- Install wiring and equipment for broadband continuity, digital subscriber carriers, DSLAMs, residential gateways, HSI, and business-class routers.
- Perform cable construction and maintenance on network facilities, including conduit and manhole repairs, switching-equipment cross-connections, and line-card replacement in central offices and pair-gain units.
- Read and interpret service orders, trouble tickets, outside-plant drawings, circuit diagrams, and electrical schematics.
- Maintain, repair, and perform preventive maintenance on buried, aerial, and underground cable and fiber using various plant elements.
- Perform aerial work from poles, ladders, and bucket trucks.
- Place aerial and buried plant and service drops.
- Navigate the web, set up business and residential computers, and demonstrate their use to customers.
- Support and participate in promoting company products and services.
- Adapt to changes in technology, business needs, skills, and procedures.
- Assist other departments and contractors, mentor coworkers, and complete assignments in a timely manner.
Benefits
- Benefits available to regular employees, except for any contractual layoff or termination allowance.
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
