Sales & Service Technician II (Field Install & Repair) (TERM)

Frontier Communications•Gaylord, MI

3d•$21 - $37

About The Position

Installs, maintains, and/or repairs network facilities and associated apparatus from station equipment to the line card. The work includes residential and business broadband installations, network equipment installation, cable construction and maintenance, and customer support. This is a term position, with employment expected to end within 6 to 24 months. The employee remains in the hired occupation for the duration of the term and receives benefits available to regular employees, except contractual layoff or termination allowance.

Requirements

High school diploma or equivalent.
Experience in telecommunications installation and maintenance.
Basic keyboard and software skills.
Complete pole-climbing certification; the certification requirement specifies a maximum weight of 275 pounds, fully clothed and wearing proper footwear.
Complete company-provided training and demonstrate the ability to complete full installations.
Ability to work independently and a desire to work face-to-face with customers.
Ability to work outdoors in adverse weather and in isolated or confined spaces.
Valid driver's license and satisfactory driving record.
Availability for flexible scheduling, holidays, after-hours work, and call-outs.
Meet the company's minimum requirements on standard tests for the position.
Ability to climb poles and ladders; frequently lift up to 75 pounds; push, reach, bend, and stoop; use manual dexterity; maintain balance; sit or stand for long periods; and have good color vision.

Nice To Haves

Commercial driver's license (CDL).

Responsibilities

Install and maintain inside wire for residential and business broadband (HSI/Video) service.
Install networking equipment, including Fiber to the House, ONTs, wireless routers, modems, and gateways.
Install wiring and equipment for broadband continuity, digital subscriber carriers, DSLAMs, residential gateways, HSI, and business-class routers.
Perform cable construction and maintenance work on network facilities, including conduit and manhole repairs, switching-equipment cross-connections, and replacement of line cards in central offices and pair-gain units.
Read and understand service orders, trouble tickets, outside plant drawings, circuit diagrams, and electrical schematics.
Repair and perform preventive maintenance on buried, aerial, and underground cable and fiber using various plant elements.
Perform aerial work from poles, ladders, and bucket trucks.
Place aerial and buried plant and service drops.
Navigate the web, set up business and residential computers, and demonstrate their use to customers.
Support and participate in promoting company products and services.
Adapt to business changes, including technological advances and new skills and procedures.
Assist other departments and contractors as required, mentor coworkers, and complete assignments in a timely manner.
Drive frequently and travel moderately.