Sales & Service Technician II (Field Install & Repair)

Frontier Communications•Gaylord, MI

3d•$21 - $37•Onsite

About The Position

Installs, maintains, and/or repairs network facilities and associated apparatus from station equipment to the line card. The role also performs other related duties. Work includes residential and business broadband service installation and maintenance, network equipment installation, cable construction and maintenance, and customer support. The position involves frequent driving, moderate travel, outdoor work, and aerial work that may require pole climbing, ladders, or bucket trucks.

Requirements

High school diploma or equivalent.
Experience in telecommunications installation and maintenance.
Basic keyboard and software skills.
Complete pole-climbing certification; individuals must not exceed 275 pounds fully clothed and wearing proper footwear.
Complete company-provided training and demonstrate the ability to complete full installs.
Ability to work independently and a desire to work face-to-face with customers.
Ability to work outdoors in adverse weather and in isolated or confined spaces.
Valid driver's license and satisfactory driving record.
Availability for flexible scheduling, holidays, after-hours work, and call-outs.
Meet the Company's minimum requirements on standard tests for the position, in accordance with Company policy.
Physical ability to climb poles and ladders; frequently lift up to 75 pounds; push, reach, bend, and stoop; perform tasks requiring manual dexterity and a good sense of balance; sit or stand for long periods; and have good color vision.

Nice To Haves

Commercial driver's license (CDL) preferred.

Responsibilities

Install and maintain inside wire for residential and business broadband (HSI/Video) service.
Install networking equipment, including Fiber to the House, ONT, wireless routers, modems, and gateways.
Install wiring and equipment required for broadband continuity, digital subscriber carriers, DSLAMs, residential gateways, HSI, and business-class routers.
Perform cable construction and maintenance work associated with network facilities, including conduit and manhole repairs, cross-connections to switching equipment, and replacement of line cards in central office or pair gain units.
Read and understand service orders, trouble tickets, outside plant drawings, circuit diagrams, and electrical schematics.
Perform maintenance, repair, and preventative maintenance on buried, aerial, and underground cable and fiber using various plant elements.
Perform aerial work from poles, ladders, and bucket trucks.
Place aerial and buried plant and service drops.
Navigate the web, set up business and residential computers, and demonstrate them to customers.
Support and participate in promoting company products and services.
Adapt to changes in the business, including technology advances and new skills and procedures.
Assist other departments and contractors as required, mentor coworkers, and complete assignments in a timely manner.