Sales & Service Manager - Woodfield Mall

Alo Yoga•Schaumburg, IL

12h•Onsite

About The Position

The Sales & Service Manager is a member of the store leadership team who guides the store’s business and guest experience strategy. The role focuses on sales targets, exceptional guest experiences, and developing talent in alignment with ALO’s guiding principles. The manager works in partnership with the General Manager to identify sales opportunities, support business planning, manage team performance, and implement the store’s Sales & Service strategy. The position requires constant movement throughout the store and the ability to meet the physical demands described below. It is full-time, with availability expected for opening, closing, and weekend shifts, as well as work from the week of Black Friday through the first week of January.

Requirements

3–5 years of retail or related-industry leadership experience.
Working knowledge of Microsoft Office, including Word, Excel, and Outlook.
Strong verbal and written interpersonal and communication skills.
Ability to handle multiple tasks in a changing environment.
Independent work ethic, time-management skills, and personal accountability.
Ability to move constantly throughout all areas of the store.
Ability to lift, push, carry, or otherwise move up to 50 pounds.
Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
Ability to stand and move for an entire shift.
Alignment with and embodiment of ALO’s Guiding Principles.
Availability for opening, closing, and weekend shifts.
Availability to work from the week of Black Friday through the first week of January.

Responsibilities

Investigate and identify root causes of sales opportunities, partnering with the General Manager to escalate process or system gaps.
Lead the Sales & Service team in delivering exceptional guest experiences, assessing guest connection and product education, and using feedback and coaching to address gaps.
Build client relationships with customers daily.
Develop workforce solutions to ensure effective sales-floor coverage and lead selling initiatives throughout the store as needed.
Partner with the General Manager to develop and implement the store’s Sales & Service strategy.
Represent the business in meetings and conference calls in partnership with the General Manager.
Review and monitor budgets, reporting, business data, and metrics such as expenses and sell-through with the General Manager, and inform planning processes such as quarterly business reviews and sales planning.
Plan workflows for future business needs to protect optimal performance.
Ensure the Sales, Service, and Community team communicates ALO’s mission and guiding principles to visitors.
Lead the team through accountability, regular coaching, talent development, and effective communication across Operations and Visual teams.
Build internal and external talent pipelines through succession planning and recruitment strategy.
Write an effective schedule that prioritizes business strategy in partnership with the General Manager.
Oversee assigned deliverables within the ALO Sales and Service Model to protect operational efficiency.
Collaborate on and implement the General or Store Manager’s vision, working cross-functionally with business partners as directed to support organizational goals.
Navigate the organization while balancing business needs and brand culture.

Benefits

Generous ALO employee discount.
Free membership to ALO Wellness Club, with access to streaming fitness and yoga classes.
Medical, dental, and vision plan options.
Free virtual access to mental health providers.
New parent support for employees and dependents.
401(k) matching.
Monthly Store Incentives and eligibility for the Company’s Monthly Store Incentive bonus program.
Clothing allowance.
Free yoga classes at ALO Sanctuaries in select cities.
Commuter benefits.