Sales & Service Manager - Woodfield Mall
About The Position
The Sales & Service Manager is a member of the store leadership team responsible for ALO’s business and guest experience strategy in the store. The role focuses on business targets, sales, exceptional guest experience, and developing talent in alignment with ALO’s guiding principles. The manager oversees the Sales & Service team’s work on the sales floor, builds customer relationships, develops sales and service strategies in partnership with the General Manager, and contributes to business planning and operational efficiency. As a people leader, the manager coaches and develops team members, supports succession planning and recruitment, and creates schedules that prioritize business needs. This is a full-time, onsite retail leadership role. Full-time employees must be available for opening, closing, and weekend shifts, which may change, and must be able to work from the week of Black Friday through the first week of January. The position requires constant movement throughout the store, standing and moving for an entire shift, and the ability to lift, push, carry, or otherwise move up to 50 pounds and safely use a ladder.
Requirements
- 3–5 years of retail or related-industry leadership experience.
- Working knowledge of MS Office, including Word, Excel, and Outlook.
- Strong interpersonal and verbal and written communication skills.
- Ability to handle multiple tasks in a changing environment.
- Independent work ethic, time-management skills, and personal accountability.
- Alignment with and embodiment of ALO’s Guiding Principles.
- Ability to lift, push, carry, or otherwise move up to 50 pounds.
- Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
- Ability to stand and move for an entire shift.
- Availability for opening, closing, and weekend shifts, subject to change.
- Availability to work from the week of and including Black Friday through the first week of January.
Responsibilities
- Investigate and identify root causes of sales opportunities, partnering with the General Manager to escalate process or system gaps.
- Oversee the Sales & Service team’s execution of an exceptional guest experience on the floor by assessing guest connection and product education, then addressing gaps through feedback and coaching.
- Build customer relationships on a daily basis.
- Ensure effective sales-floor coverage by developing workforce solutions and leading selling initiatives throughout the store as needed.
- Partner with the General Manager to build and implement the store’s Sales & Service strategy.
- Represent the business in meetings and conference calls in partnership with the General Manager.
- Review and monitor budgets, reporting, and business data with the General Manager, including expenses and sell-through metrics, and inform planning processes such as quarterly business reviews and sales planning.
- Plan workflow and business needs to protect optimal performance.
- Ensure the Sales, Service, and Community team communicates ALO’s mission and guiding principles to visitors.
- Lead the team through accountability, regular coaching, talent development, and improved communication across Operations and Visual teams.
- Establish internal and external talent pipelines through succession planning and recruitment strategy.
- Write an effective schedule that prioritizes the best business strategy in partnership with the General Manager.
- Oversee execution of selected Sales and Service Model deliverables to protect operational efficiency.
- Collaborate on and implement the General/Store Manager’s vision, working cross-functionally with business partners as directed to support organizational goals.
- Navigate the organization while balancing business needs and brand culture.
Benefits
- ALO employee discount and free ALO Wellness Club membership with access to streaming fitness and yoga classes.
- Competitive medical, dental, and vision plan options.
- Free virtual access to mental health providers and new-parent support for employees and dependents.
- 401(k) matching.
- Monthly store incentives and eligibility for the Company’s Monthly Store Incentive bonus program.
- Clothing allowance.
- Free yoga classes at ALO Sanctuaries in select cities.
- Commuter benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
