Sales & Service Lead (Licensed Aesthetician or Cosmetologist)

Benefit Cosmetics•San Mateo, CA

6d•$19 - $25•Onsite

About The Position

The Sales & Service Lead (SSL) leads the Brow & Beauty Expert (BBE) team day to day, driving sales performance and client satisfaction, maintaining an organized environment, and fostering a cohesive team. The role contributes to Benefit’s image and reputation within the store, delivers exceptional client and employee experiences, and maximizes business performance. The SSL works with the direct supervisor to lead and motivate the team, coach and train team members, promote accountability and continuous learning, and foster an inclusive, collaborative work environment. The role performs Benefit beauty services, promotes and sells products, supports client transactions and issue resolution, and works toward retail sales, service, and budget goals. The SSL also oversees daily store operations, maintains the boutique’s presentation, supports policy compliance, and assumes responsibility for store operations when the direct supervisor is absent. The position requires maintaining a valid state-issued aesthetician or cosmetologist license and compliance with state board regulations. Work involves product testing and application, physical contact with clients, prolonged standing and walking, bending, computer use, work in a fragrance-filled environment, lifting up to 50 pounds, and occasional travel for meetings or training. The role requires flexibility to work nights, weekends, and some holidays as needed. The target pay range is $19.00–$25.38 per hour. The position is eligible for a sales incentive bonus and/or commission, and benefits include comprehensive health, dental, and vision plans; a 401(k) plan with employer matching; paid time off programs; employee discounts and perks; life and disability insurance; and flexible spending accounts.

Requirements

Maintain compliance with state board regulations.
Maintain and display a valid state-issued aesthetician or cosmetologist license for the work state; the employee is responsible for required fees, additional training, and renewals.
At least 2 years of experience in the cosmetics or aesthetics industry.
Demonstrated ability to develop and influence others, with interpersonal savviness.
Proven track record of achieving sales and service goals.
Proof of insurance, a current and valid driver’s license, and reliable transportation.
Authorization to work in the U.S. and successful completion of the E-Verify process.
Flexibility regarding work hours, including the ability to work nights, weekends, and some holidays as needed.
Leadership skills, including caring leadership and influence.
Client focus, including customer relationship development.
Operational skills, including inventory management, retail management, and time management.
Adaptability, impact-driven approach, strong written and verbal communication, and ability to work independently.
Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or similar.

Responsibilities

Collaborate with the direct supervisor to lead and motivate a high-performing team and support employee experiences, brand loyalty, and reputation.
Coach and train team members, support their growth and well-being, and encourage the team to embody Benefit values.
Promote accountability, a performance culture, continuous learning, collaboration, innovation, employee engagement, diversity, and inclusion.
Communicate with appropriate Benefit partners about issues, concerns, and opportunities.
Perform Benefit services, including waxing, tinting, and laminations, in accordance with Benefit standards, techniques, and state board guidelines.
Promote and sell Benefit products by demonstrating product knowledge and making personalized recommendations.
Facilitate client transactions, checkout, returns, exchanges, and applicable discounts, promotions, and rewards.
Work with Brow & Beauty Experts to address product or service concerns and ensure client satisfaction.
Provide a memorable, personalized client experience.
Work with the direct supervisor to implement store-specific strategies aligned with business objectives.
Achieve retail sales, service, and budget goals for the assigned store.
Oversee daily operations to maximize efficiency and profitability.
Support enforcement of Benefit Cosmetics and account policies and procedures.
Keep the boutique clean, organized, and visually appealing.
Serve as the primary point of contact and assume responsibility for store operations when the direct supervisor is absent.