Brow & Beauty Expert (Licensed Aesthetician or Cosmetologist)

Benefit Cosmetics•Newport Beach, CA

5d•Onsite

About The Position

The Brow & Beauty Expert (BBE) delivers Benefit services and product recommendations, drives sales performance, and ensures client satisfaction. The role contributes to the brand’s image and reputation within the store while providing exceptional, personalized client experiences and supporting business performance. The BBE also helps maintain an organized, clean, and welcoming boutique or brow bar and promotes a positive, collaborative team environment. The position is at the Benefit Brow Bar in Macy’s Newport Beach, California. It requires compliance with Benefit standards and techniques, state board guidelines, and company policies. The role involves standing and walking for at least eight hours, repeated bending, physical contact with clients, testing and applying products to skin, working in a fragrance-filled environment, and using a computer and MPOS for transactions. Employees must be able to lift up to 50 pounds and have flexibility to work nights, weekends, and some holidays as needed. The target pay range is $19.00–$25.38 per hour. The position is eligible for a sales incentive bonus and/or commission. Benefits include comprehensive health, dental, and vision plans; a 401(k) plan with employer matching; paid time off programs; employee discounts and perks; life and disability insurance; and flexible spending accounts.

Requirements

Maintain compliance with state board regulations at all times.
Hold and display a valid state-issued aesthetician or cosmetologist license for the work state.
Be responsible for required fees, additional training, and license renewals.
Provide proof of insurance, a current and valid driver’s license, and reliable transportation.
Be authorized to work in the U.S. and successfully complete the E-Verify process.
Have flexibility regarding work hours and be able to work nights, weekends, and some holidays as needed.
Demonstrate client focus and customer relationship development.
Have operational skills including inventory management, time management, and attention to detail.
Have strong verbal communication skills and the ability to work independently.
Have basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) or similar.
Be able to test and apply products to skin, lift up to 50 pounds, stand and walk continuously for at least eight hours, and bend the neck, arms, torso, and legs continuously for at least eight hours.
Be able to work in a fragrance-filled environment and have physical contact with clients.
Be able to use a computer and MPOS for client transactions.

Responsibilities

Perform Benefit services, including waxing, tinting, laminations, and other services on the Benefit service menu, following Benefit standards, techniques, and state board guidelines for hygiene, consultations, and aftercare.
Promote and sell Benefit products by demonstrating product knowledge, application expertise, and benefits, and by making personalized recommendations.
Facilitate smooth and accurate client transactions.
Achieve daily, weekly, monthly, and annual product and service sales goals.
Proactively drive events and animations to generate business and improve client loyalty.
Provide a consistently high-quality, memorable, and personalized client experience.
Build customer relationships, encourage repeat visits, and improve retention through rebooking and follow-ups.
Address client concerns and issues promptly and professionally.
Foster a positive, collaborative, innovative, diverse, inclusive, and engaging work environment.
Represent Benefit Cosmetics and build desire for the brand through storytelling about its heritage and values.
Support the execution of action plans and merchandising guidelines.
Follow Benefit Cosmetics and US Boutiques policies and procedures.
Keep the boutique clean, organized, well-maintained, and visually inviting.