Brow & Beauty Expert (Licensed Aesthetician or Cosmetologist)

Benefit Cosmetics•Palo Alto, CA

6d•Onsite

About The Position

The Brow & Beauty Expert (BBE) delivers excellent beauty services, drives sales performance, ensures client satisfaction, and maintains an organized boutique or brow bar and a collaborative team environment. The role contributes to Benefit Cosmetics’ image and reputation within the store by creating exceptional client experiences while maximizing business performance. The BBE performs services on Benefit’s service menu, promotes and sells products through demonstrations and personalized recommendations, facilitates client transactions, and works toward sales goals. The role also builds client relationships and loyalty, addresses concerns, supports business events and merchandising, follows company policies and procedures, and maintains a clean, inviting work environment. The position requires a valid state-issued aesthetician or cosmetologist license for the work state and compliance with state board regulations. Work involves extended standing and walking, bending, physical contact with clients, handling products, and working in a fragrance-filled environment. The role is based at the Benefit Brow Bar at Macy’s Stanford in Palo Alto, California. The target salary range is $19.00–$25.38 per hour, with eligibility for a sales incentive bonus and/or commission.

Requirements

Maintain compliance with state board regulations at all times.
Maintain and display a valid state-issued aesthetician or cosmetologist license for the work state.
Be responsible for any required fees, additional training, and license renewals.
Provide proof of insurance, a current and valid driver’s license, and reliable transportation.
Be authorized to work in the U.S. and successfully complete the E-Verify process.
Have flexibility regarding work hours and be able to work nights, weekends, and some holidays as needed.
Be able to test and apply products to skin.
Be physically capable of tasks that may involve lifting up to 50 lbs.
Be able to stand and walk continuously for a minimum of 8 hours.
Be able to bend the neck, arms, torso, and legs continuously for a minimum of 8 hours.
Be able to work in a fragrance-filled environment and have physical contact with clients or customers.
Be able to use a computer and MPOS for client transactions.
Demonstrate client focus and customer relationship development.
Have inventory management, time management, and attention-to-detail skills.
Have strong verbal communication skills and the ability to work independently.
Have basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or similar.

Responsibilities

Perform Benefit services, including waxing, tinting, laminations, and other services on the service menu, in compliance with Benefit standards, techniques, and State Board guidelines.
Promote and sell Benefit products by demonstrating product knowledge, application, and benefits and making personalized recommendations.
Facilitate accurate client transactions and provide a seamless client experience.
Achieve daily, weekly, monthly, and annual product and service sales goals.
Drive events and animations to generate business and improve client loyalty.
Provide memorable, personalized client experiences; build customer relationships, encourage repeat visits, and drive retention through rebooking and follow-ups.
Address and resolve client concerns or issues promptly and professionally.
Foster a positive, collaborative, innovative, diverse, and inclusive work environment.
Represent Benefit Cosmetics and communicate the brand’s heritage and values through storytelling.
Support action plans and merchandising guidelines.
Follow Benefit Cosmetics and US Boutiques policies and procedures.
Keep the boutique clean, organized, well-maintained, and inviting.