Brow & Beauty Expert (Licensed Aesthetician or Cosmetologist)

Benefit Cosmetics•Glendale, CA

4d•Onsite

About The Position

The Brow & Beauty Expert (BBE) delivers excellent beauty services, drives sales performance, ensures client satisfaction, and maintains an organized Benefit boutique or brow bar and positive team dynamic. The role supports Benefit Cosmetics’ image and reputation within the store while creating exceptional client experiences and maximizing business performance. The BBE performs services such as waxing, tinting, and laminations in accordance with Benefit standards, techniques, hygiene practices, consultation and aftercare expectations, and applicable State Board guidelines. The expert promotes and sells Benefit products through product knowledge, demonstrations, and personalized recommendations; processes client transactions; and works toward sales goals. The role also builds client relationships, encourages rebooking and repeat visits, resolves concerns, and supports events and promotional activities. The position requires maintaining a clean, organized, inviting work environment and supporting merchandising guidelines, action plans, and company policies. The BBE serves as a Benefit Cosmetics ambassador, sharing the brand’s heritage and values while contributing to a collaborative, inclusive team environment. The role is based at the Benefit Brow Bar at Macy’s Glendale, 2100 Galleria Way, Glendale, California. Work may involve testing and applying products to skin, physical contact with clients, use of a computer and MPOS, working in a fragrance-filled environment, lifting up to 50 pounds, and standing, walking, and bending for at least eight hours. Work-hour flexibility is required, including nights, weekends, and some holidays as needed. The target pay range is $18.00–$22.13 per hour. The position is eligible for a sales incentive bonus and/or commission, and benefits include health, dental, and vision plans; a 401(k) with employer matching; paid time-off programs; employee discounts and perks; life and disability insurance; and flexible spending accounts.

Requirements

Maintain compliance with state board regulations.
Hold and display a valid state-issued aesthetician or cosmetologist license for the state of employment.
Be responsible for fees, additional training, and renewals required to maintain the license.
Provide proof of insurance, a current and valid driver’s license, and reliable transportation.
Be authorized to work in the United States and successfully complete the E-Verify process.
Be flexible regarding work hours and able to work nights, weekends, and some holidays as needed.
Be able to test and apply products to skin and have physical contact with clients.
Be able to lift up to 50 pounds.
Be able to stand and walk continuously and bend the neck, arms, torso, and legs continuously for a minimum of eight hours.
Be able to work in a fragrance-filled environment.
Be able to use a computer and MPOS for client transactions.
Have strong verbal communication skills and the ability to work independently.
Have basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or similar.
Demonstrate client focus, customer relationship development, inventory management, time management, and attention to detail.

Responsibilities

Perform Benefit services, including waxing, tinting, laminations, and other services on the service menu, following Benefit standards and techniques and applicable State Board guidelines.
Promote and sell Benefit products by demonstrating product knowledge, use, application, and benefits, and making personalized recommendations.
Facilitate smooth and accurate client transactions.
Achieve daily, weekly, monthly, and annual product and service sales goals.
Drive events and promotional animations to generate business and improve client loyalty.
Provide a memorable, personalized client experience and build strong customer relationships.
Encourage repeat visits and client retention through rebooking and follow-ups.
Address and resolve client concerns or issues promptly and professionally.
Foster a positive, collaborative, innovative, diverse, and inclusive team environment.
Represent Benefit Cosmetics and communicate the brand’s heritage and values through storytelling.
Support the execution of action plans and merchandising guidelines.
Comply with Benefit Cosmetics and US Boutiques policies and procedures.
Maintain a clean, organized, and inviting boutique or brow bar environment.