Sales & Service Lead (Licensed Aesthetician or Cosmetologist)

Benefit Cosmetics•San Mateo, CA

5d•Onsite

About The Position

The Sales & Service Lead (SSL) leads the Brow & Beauty Expert (BBE) team day to day, driving sales performance and client satisfaction while maintaining an organized environment and a cohesive team. The SSL contributes to the brand’s image and reputation within the store and helps deliver exceptional client and employee experiences while maximizing business performance. The role includes performing Benefit services such as waxing, tinting, and laminations; promoting and selling products; supporting client transactions and resolving service or product concerns; and working with the direct supervisor to meet store sales, service, and budget goals. The SSL oversees daily operations, maintains a clean and inviting boutique, supports compliance with company and account policies, and takes responsibility for store operations when the direct supervisor is absent. The position requires maintaining a valid state-issued aesthetician or cosmetologist license and compliance with state board regulations. Work involves prolonged standing and walking, bending, lifting up to 50 pounds, applying products to skin, physical contact with clients, and working in a fragrance-filled environment. Occasional travel may be needed for meetings or training. The role requires flexibility to work nights, weekends, and some holidays as needed.

Requirements

Maintain compliance with state board regulations.
Hold and display a valid state-issued aesthetician or cosmetologist license for the work state; the employee is responsible for required fees, additional training, and renewals.
At least 2 years of experience in the cosmetics or aesthetics industry.
Demonstrated ability to develop and influence others, with interpersonal savviness.
Proven track record of achieving sales and service goals.
Proof of insurance, a current and valid driver’s license, and reliable transportation.
Authorization to work in the U.S. and successful completion of the E-Verify process.
Flexibility to work nights, weekends, and some holidays as needed.
Ability to test and apply products to skin; lift up to 50 pounds; stand and walk continuously for at least 8 hours; and bend the neck, arms, torso, and legs continuously for at least 8 hours.
Ability to work in a fragrance-filled environment, have physical contact with clients, and use a computer for 6–8 hours per day.
Leadership skills, including caring leadership and influence.
Client focus, including being client-obsessed and developing customer relationships.
Operational skills, including operational excellence, inventory management, retail management, and time management.
Adaptability, impact-driven approach, strong written and verbal communication, and ability to work independently.
Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or similar.

Responsibilities

Collaborate with the direct supervisor to lead and motivate the team and promote strong employee experiences, brand loyalty, and reputation.
Coach and train team members, support their growth and well-being, and encourage accountability, continuous learning, diversity, and inclusion.
Communicate with appropriate Benefit partners about issues, concerns, and opportunities.
Perform Benefit services, including waxing, tinting, and laminations, in accordance with Benefit standards, techniques, hygiene practices, consultations, aftercare, and State Board guidelines.
Promote and sell Benefit products by demonstrating product knowledge and making personalized recommendations.
Facilitate accurate client transactions, checkout, returns, exchanges, discounts, promotions, and rewards.
Work with Brow & Beauty Experts to resolve product or service concerns and ensure client satisfaction.
Provide a memorable, personalized client experience.
Work with the direct supervisor to implement store-specific strategies aligned with business objectives.
Achieve retail sales, service, and budget goals for the assigned store.
Oversee daily operations to maximize efficiency and profitability.
Support enforcement of Benefit Cosmetics and account policies and procedures.
Keep the boutique clean, organized, and visually appealing.
Assume responsibility for store operations when the direct supervisor is absent.