Sales & Service Development Representative II
About The Position
Mutual of Omaha Mortgage is seeking an experienced call center sales and service professional to manage a high volume of inbound and outbound calls. The role focuses on developing new opportunities through structured outreach, prospecting, and lead qualification. The successful candidate will learn quickly, communicate effectively, follow scripts, adapt during conversations, and build rapport in a fast-paced, growth-oriented environment. The position is based on-site in Irvine, California and is full-time. Compensation is $26 per hour plus monthly bonus incentives. Mutual of Omaha Mortgage is a full-service lender offering forward and reverse mortgage products, including residential mortgage, refinancing, specialty, and HECM loans.
Requirements
- Prior experience in a call center, sales, or customer service environment.
- Excellent phone communication skills that are clear, confident, and persuasive.
- Basic technical proficiency, including experience with CRM systems, phone systems, and standard business tools such as Microsoft Excel and Word.
- Ability to multitask and manage time in a high-volume environment.
Nice To Haves
- Background in mortgage, finance, and/or sales.
Responsibilities
- Manage a high volume of warm inbound calls efficiently, focusing on servicing, prospecting, and lead qualification.
- Conduct initial contact and follow-up to identify customer needs and determine customer fit.
- Follow product and service scripts verbatim and apply rebuttals as needed.
- Build trust-based relationships by addressing customers’ early concerns and going above and beyond.
- Provide service support or handle simple service questions before transferring customers to a loan officer.
- Meet individual and team targets for lead conversion, customer service, productivity, and quality.
Benefits
- Vacation hours accrue per pay period, with balance maximums based on years of service.
- 40 hours of paid sick time after 90 days of employment; state sick time requirements will be added as needed.
- 9 paid holidays and 1 floating cultural celebration day.
- Multiple PPO medical plans and an HDHP-eligible plan.
- Dental coverage.
- Vision coverage.
- Company-paid life insurance.
- 401(k) with an employer match.
- Optional life insurance, FSA, and pet insurance.
- Free legal services.
- Employee loan program.
- Robust training and ongoing coaching.
- Supportive team culture committed to excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
