Sales Representative - Onsite

ibex•Wilkins Township, PA

7d•Onsite

About The Position

Ibex Pittsburgh is hiring an onsite Customer Support/Sales Representative to support a satellite communications program delivering high-speed, low-latency internet to rural, suburban, and underserved areas. The representative will handle inbound customer interactions, provide support, and promote satellite internet services. They will learn about customers’ connectivity needs, explain product features, recommend service plans and hardware, and close sales while providing a positive customer experience. Paid training is provided.

Requirements

Strong communication and active listening skills.
Ability to simplify and explain technical information to everyday customers.
A goal-driven mindset and passion for helping customers.
Comfort using computers, multiple systems, and communication tools.
Flexibility to work various shifts depending on program needs.
High school diploma or equivalent required.

Nice To Haves

Previous experience in sales, customer service, or telecommunications is preferred, but not required.

Responsibilities

Handle inbound interactions to provide customer support and promote satellite internet.
Assist customers with equipment activation, password resets, service plan management, and general inquiries.
Complete service order requests and negotiate when needed.
Create a positive customer experience through empathy, patience, and attention to customer concerns.
Explain product benefits, including speed, reliability, installation details, and service availability.
Meet and exceed sales targets, conversion goals, and quality metrics.
Process orders accurately, update customer information, and document interactions.
Collaborate with leaders and trainers to improve product knowledge.