Sales Representative - Onsite

IBEX Global•Pittsburgh, PA

5d•Onsite

About The Position

Ibex Pittsburgh is hiring a full-time, onsite Customer Support/Sales Representative for a program supporting a satellite communications company. The representative will assist customers through inbound interactions while promoting satellite internet services. They will help customers understand product features, address connectivity needs, recommend service plans and hardware, and complete sales while providing a positive customer experience. Paid training is provided, with opportunities for career growth and advancement.

Requirements

Strong communication and active listening skills.
Ability to simplify and explain technical information to everyday customers.
Goal-driven mindset and passion for helping customers.
Comfort using computers, multiple systems, and communication tools.
Flexibility to work various shifts depending on program needs.
High school diploma or equivalent required.

Nice To Haves

Previous experience in sales, customer service, or telecommunications is preferred but not required.

Responsibilities

Handle inbound interactions to provide customer support and promote satellite internet.
Assist with equipment activation, password resets, service plan management, and general information inquiries.
Complete service order requests and negotiate when needed.
Provide a positive customer experience through empathy, patience, and efforts to understand and resolve customer concerns.
Explain product benefits, including speed, reliability, installation details, and service availability.
Meet and exceed sales targets, conversion goals, and quality metrics.
Process orders accurately, update customer information, and document interactions.
Collaborate with leaders and trainers to improve product knowledge.