Sales Representative - Onsite

IBEX Global•Beckley, WV

6d•Onsite

About The Position

As a Customer Support and Sales Representative, you will handle inbound customer interactions, providing support while promoting satellite internet services. You will help customers with equipment activation, password resets, service plan management, service orders, and general inquiries. You will explain product features, benefits, installation details, and service availability; identify customers’ connectivity needs; recommend suitable plans and hardware; and close sales while delivering a positive customer experience. The role is onsite at 251 Grey Flats Rd, Beckley, WV 25801. Paid training is provided, along with opportunities for growth and advancement.

Requirements

Strong communication and active listening skills.
Ability to explain technical information in simple terms.
Goal-driven mindset and a passion for helping customers.
Comfort using computers, multiple systems, and communication tools.
High school diploma or equivalent required.
Flexibility to work various shifts depending on program needs.

Nice To Haves

Previous experience in sales, customer service, or telecommunications is preferred but not required.

Responsibilities

Handle inbound interactions to provide customer support and promote satellite internet services.
Assist customers with equipment activation, password resets, service plan management, service orders, and general inquiries.
Negotiate when needed to complete service order requests.
Create a positive customer experience through empathy, patience, and attention to customer concerns.
Explain product benefits, including speed, reliability, installation details, and service availability.
Meet and exceed sales targets, conversion goals, and quality metrics.
Process orders accurately, update customer information, and document interactions.
Collaborate with leaders and trainers to improve product knowledge.