Sales Representative Inside Account Mgmt

Lakeshore Recycling Systems•Rosemont, IL

25d

About The Position

The Sales Representative, Inside Account Manager drives revenue growth by proactively managing and retaining relationships with existing small to medium-sized customers within an assigned territory. The role builds customer relationships to achieve budgeted retention goals, develops and implements retention strategies, secures updated contract agreements, and increases revenue by selling the full suite of LRS services to the existing customer base. This is a fast-paced, dynamic role in a collaborative environment with experienced professionals who are passionate about sales and sustainability. It requires a high level of energy and a positive attitude.

Requirements

High school diploma.
Valid driver’s license.
Ability to travel as required.

Nice To Haves

Bachelor’s degree.
At least 1 year of experience in account management, sales, or customer service, ideally in the waste or business services industry.
Proven history of exceeding sales targets and building strong customer relationships.
Excellent communication, negotiation, and people skills.
Proficiency in Salesforce or a similar CRM platform and the MS Office Suite.
Ability to work independently and manage multiple priorities.
Strong analytical and problem-solving skills.

Responsibilities

Manage an assigned territory of small to medium-sized commercial accounts.
Use Salesforce daily to schedule and document activities, develop detailed customer profiles, and track progress.
Conduct business reviews with customers to resell LRS’s value proposition and identify opportunities for additional services.
Develop and implement strategic plans to achieve annual retention and growth goals.
Negotiate, update, and renew customer service agreements to support account profitability.
Communicate rates, charges, and service strategies effectively to maximize profitability.
Stay current on market and competitive trends to anticipate customer needs.
Meet regularly with sales leadership to review activity and opportunities.
Develop industry and company knowledge to support targeted revenue growth.
Generate leads for internal and external new business sales teams.
Respond promptly to cancellation requests and maintain accurate customer information.
Collaborate with the Operations team to address customer service issues.
Build relationships by participating in company events and industry networking opportunities.