Sales & Rental Coordinator

G.W. Van Keppel Company•Springfield, MO

4d•$45,000 - $55,000•Onsite

About The Position

The Sales & Rental Coordinator supports equipment sales and rental operations by sourcing equipment, coordinating rental transactions, maintaining inventory records, and providing customer service. The role is a key contact for customers and internal departments, helping ensure equipment availability, accurate documentation, timely communication, and efficient issue resolution. It also supports departmental profitability through inventory management, accounts receivable oversight, and adherence to operational processes and performance goals. The position is based at the Springfield location in Springfield, Missouri. It is full-time, day shift, with travel up to 50%. The salary range is $45,000–$55,000 base plus commission per month, as stated in the posting. Employment is contingent on successful completion of a background check and drug screening.

Requirements

High school diploma or GED.
At least two years of experience in customer service, customer relations, sales support, rental operations, or a related field.
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
Valid driver's license with an acceptable driving record.
Strong organizational skills and ability to manage multiple tasks and priorities simultaneously.
Strong customer service skills and commitment to an exceptional customer experience.
Excellent verbal and written communication skills.
Effective time management and organizational abilities.
Ability to prioritize, coordinate, and manage multiple customer requests and equipment transactions simultaneously.
Strong attention to detail and commitment to accurate documentation and recordkeeping.
Problem-solving ability to anticipate, identify, and resolve issues proactively.
Ability to work independently and contribute effectively within a team.
Professional demeanor and ability to communicate effectively at all levels of the organization.
Self-motivated, dependable, and accountable for achieving results.
Ability to make sound decisions while maintaining quality, efficiency, and customer satisfaction.
Responsible stewardship in the use of company equipment, tools, and resources.
Adaptability and flexibility in a fast-paced, customer-focused environment.
Ability to sit, stand, and walk for extended periods throughout the workday.
Ability to frequently bend, twist, reach, squat, kneel, push, and pull while performing job duties.
Ability to occasionally lift, carry, move, or position materials and equipment weighing up to 50 pounds.
Ability to operate standard office equipment, including computers, telephones, and related technology.
Visual ability to review documents, inventory records, customer information, and computer screens for extended periods.
Ability to travel throughout company facilities, yards, and customer-facing areas as business needs require.
Ability to work in indoor and outdoor environments and tolerate varying temperatures and weather conditions.
Ability to follow required safety procedures and use required PPE in an industrial setting that may involve heat, cold, noise, dust, and fumes.

Nice To Haves

Experience working with construction, industrial, agricultural, or heavy equipment.
Previous experience in equipment rental, fleet management, inventory control, or dealership operations.
Familiarity with CRM software and equipment management systems.
Experience working in an industrial, construction, or outdoor business environment.

Responsibilities

Serve as a primary contact for equipment sales and rental customers, building and maintaining positive customer relationships.
Identify and source equipment to meet customers’ sales and rental needs.
Communicate proactively with customers to understand requirements, address concerns, and support satisfaction.
Resolve customer issues related to rentals, deliveries, returns, and billing in a timely, professional manner.
Gather and communicate customer feedback to support service improvement.
Coordinate rental transactions from initiation through completion, ensuring accurate documentation and timely processing.
Maintain inventory records and monitor equipment availability, utilization, and location.
Oversee company-owned equipment inventory and ensure assets are tracked and managed.
Coordinate equipment inspections and communicate maintenance or repair needs to the service department when equipment is returned.
Enter, update, and maintain customer information in the company CRM and other business systems.
Complete required paperwork, reports, and transaction records accurately and on time.
Monitor accounts receivable and follow established procedures to help ensure timely customer payments.
Track departmental expenses and assist with company purchasing and credit card transactions.
Support departmental KPIs and operational goals established by leadership.
Collaborate with sales, service, parts, accounting, and other departments to meet customer needs.
Participate in meetings and contribute ideas to improve operational efficiency and customer service.
Maintain work areas, equipment, and facilities in a clean, organized, and professional manner.
Follow company policies, procedures, and safety requirements.
Promote a positive team environment through professional communication and collaboration.
Perform other duties consistent with the position’s responsibilities as assigned.
Work occasional overtime based on business needs.

Benefits

Medical, dental, vision, and prescription coverage
Health Savings Account (HSA) options
401(k) with company match
Company-paid life and AD&D insurance
Supplemental insurance options
Paid time off
Company-paid holidays
Employee referral bonus program
Mileage reimbursement program
Manufacturer training programs, certification opportunities, safety training, and ongoing professional development