Sales Program Manager

XNRGY Climate Systems • Mesa, AZ

4d

About The Position

XNRGY Climate Solutions is a North American designer and manufacturer of custom air handling and liquid cooling systems for hyperscale data centers, healthcare, life sciences, semiconductor, and other mission-critical markets. Operating in Canada and the United States, the company is scaling to meet increasing customer demand.

The Sales Program Manager / Account Manager owns the customer relationship from initial commercial engagement through equipment delivery readiness. The role ensures customer commitments are clearly defined, formally approved, and executable by XNRGY’s internal teams. The Sales Program Manager serves as the customer’s primary interface and coordinates closely with Product and Service Project Managers, who own execution activities.

The role owns the complete customer relationship from quotation through shipment readiness, including customer communication, alignment, and expectation management during quotation and contract finalization, engineering and manufacturing execution, and delivery preparation. It also ensures accuracy and clarity in commercial scope, contractual assumptions, deviations, and customer approvals.

Requirements

• Bachelor’s degree in Business, Engineering, Project Management, Supply Chain, Construction Management, or a related field.
• 3–5 years of experience in project management, program management, account management, customer-facing operations, manufacturing, construction, or related industries.
• Experience coordinating cross-functional teams and managing customer expectations throughout a project lifecycle.
• Strong organizational skills and ability to manage multiple priorities, schedules, and stakeholder requests simultaneously.
• Excellent communication and relationship-building skills with customers and internal teams.
• Ability to identify risks, drive issue resolution, and maintain alignment between customers and internal teams.
• Comfortable leading project kickoff meetings, customer reviews, and status discussions.
• Proficiency with Microsoft Office Suite and project management tools.

Nice To Haves

• Experience reviewing contracts, proposals, quotations, project documentation, or customer requirements.
• Experience in manufacturing, HVAC, construction, industrial equipment, mission-critical infrastructure, or related industries.
• PMP certification or formal project management training.

Responsibilities

• Own the customer relationship from quotation through shipment readiness.
• Serve as the customer’s primary interface and manage communication, alignment, and expectations.
• Coordinate customer engagement during quotation and contract finalization, engineering and manufacturing execution, and delivery preparation.
• Ensure customer commitments are clearly defined, formally approved, and executable by internal teams.
• Maintain accuracy and clarity in commercial scope, contractual assumptions, deviations, and customer approvals.
• Coordinate cross-functional teams and manage schedules, priorities, stakeholder requests, and customer expectations throughout the project lifecycle.
• Identify risks, drive issue resolution, and maintain alignment between customers and internal teams.
• Lead project kickoff meetings, customer reviews, and status discussions.

Benefits

• Competitive salary with a bonus incentive plan.
• Medical, dental, and vision insurance.
• 401(k).
• Employee assistance program.
• Paid time off.
• Career advancement opportunities and internal growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level