Sales Program Manager

XNRGY Climate Systems•Mesa, AZ

2d•Onsite

About The Position

The Sales Program Manager / Account Manager owns the customer relationship from initial commercial engagement through equipment delivery readiness. The role ensures customer commitments are clearly defined, formally approved, and executable by XNRGY’s internal teams. The Sales Program Manager serves as the customer’s primary interface and coordinates closely with Product and Service Project Managers, who own execution activities. The role owns the complete customer relationship from quotation through shipment readiness, customer communication and expectation management during quotation and contract finalization, engineering and manufacturing execution, and delivery preparation. It is also responsible for the accuracy and clarity of commercial scope, contractual assumptions, deviations, and customer approvals.

Requirements

Bachelor’s degree in Business, Engineering, Project Management, Supply Chain, Construction Management, or a related field.
3–5 years of experience in project management, program management, account management, customer-facing operations, manufacturing, construction, or related industries.
Experience coordinating cross-functional teams and managing customer expectations throughout a project lifecycle.
Strong organizational skills and the ability to manage multiple priorities, schedules, and stakeholder requests simultaneously.
Excellent communication and relationship-building skills with customers and internal teams.
Ability to identify risks, drive issue resolution, and maintain alignment between customers and internal teams.
Comfort leading project kickoff meetings, customer reviews, and status discussions.
Proficiency with Microsoft Office Suite and project management tools.

Nice To Haves

Experience reviewing contracts, proposals, quotations, project documentation, or customer requirements.
Experience in manufacturing, HVAC, construction, industrial equipment, mission-critical infrastructure, or related industries.
PMP certification or formal project management training.

Responsibilities

Own the customer relationship from quotation through shipment readiness.
Serve as the customer’s primary interface.
Coordinate with Product and Service Project Managers, who own execution activities.
Manage customer communication, alignment, and expectations during quotation and contract finalization, engineering and manufacturing execution, and delivery preparation.
Ensure commercial scope, contractual assumptions, deviations, and customer approvals are accurate and clear.
Coordinate cross-functional teams and maintain customer expectations throughout the project lifecycle.
Lead project kickoff meetings, customer reviews, and status discussions.
Identify risks, drive issue resolution, and maintain alignment between customers and internal teams.