Sales Professional - Inside Sales

SCI Shared Resources•Seattle, WA

25d

About The Position

The Family Service Counselor serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, generates revenue for the cemetery, and serves as a primary contact for families. It involves prospecting and networking, presenting options to families, understanding and addressing their needs, maintaining contact and following through on requests, and collaborating with funeral home and cemetery colleagues to provide seamless service.

Requirements

High school diploma or equivalent.
1–2 years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Computer and some software knowledge.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience.

Responsibilities

Prospect for a minimum of 1–2 hours each day.
Obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present arrangements to families served and referred families.
Maintain and track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, and show genuine concern.
Understand each family’s needs and offer valuable solutions.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform procedures professionally and attentively.
Follow through on customer problems and requests.
Build trust-based relationships and earn the right to ask for referrals.
Educate families, relatives, and friends about the benefits of pre-planning and offer protection.
Represent continuity from at-need services through aftercare and future family protection.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review prior services and family contacts to prepare for current needs and sales.
Share family concerns with the rest of the SCI team.