Sales Professional - Inside Sales
About The Position
The Sales Professional serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, generates cemetery revenue, and serves as a primary contact for families. Responsibilities include prospecting, developing referrals and community relationships, explaining services and pre-planning options, and maintaining productive activity levels. The position also requires responsive, compassionate support for families, careful appointment preparation and follow-through, and collaboration with funeral home and cemetery colleagues to provide seamless service.
Requirements
- High school diploma or equivalent.
- 1–2 years of college or an equivalent combination of education and experience.
- Current state or province-issued driver's license with an acceptable driving record.
- Ability to pass the company's internal presentation certification within 30 days of hire.
- Ability to work some evenings and/or weekends each month.
- Ability to drive frequently.
- Ability to obtain and maintain an insurance license if required by state or provincial law.
- Ability to work flexible hours and, at times, up to 12 hours in a day.
- Ability to treat others with empathy and respect.
- Knowledge of computers and some software.
- Customer service skills.
Nice To Haves
- 1–2 years of customer service or sales industry experience.
Responsibilities
- Prospect for 1–2 hours each day and maintain and track activity to support productivity.
- Obtain referrals from families served and build community and civic relationships.
- Present information and services to families and referred families.
- Respond to client inquiries promptly and communicate respectfully, sensitively, and professionally.
- Listen to families, understand their individual needs, and offer valuable solutions.
- Stay in touch with families to ensure satisfaction and follow through on customer problems and requests.
- Prepare for appointments and perform procedures professionally and attentively.
- Build trust-based relationships and seek referrals to educate families and their relatives and friends about pre-planning.
- Represent the ongoing connection between at-need services, aftercare, and future family protection.
- Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
- Review prior services and family contacts to prepare for current needs and sales.
- Share family concerns with the rest of the team.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
