Sales Professional - Inside Sales

Service Corporation International•Annandale, VA

22d•$50,000 - $100,000•Onsite

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and is an essential source of revenue for the cemetery, while serving as a primary contact for families. The position combines prospecting, relationship-building, family support, and collaboration with funeral home and cemetery staff.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver's license with an acceptable driving record.
Pass the company's internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience.
Insurance license, if required by state or province law and as prescribed by the applicable state board.

Responsibilities

Prospect for at least 1–2 hours each day and maintain activity levels to support productivity.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present arrangements to families served and referred families.
Respond to client inquiries promptly and with respect, sensitivity, and professionalism.
Listen to families, understand their individual needs, and offer valuable solutions.
Stay in touch with families to ensure satisfaction; prepare for appointments and conduct procedures professionally and attentively.
Follow through on customer problems and requests, build trust-based relationships, and seek referrals.
Educate families about the benefits of pre-planning and offer protection for family members, relatives, and friends.
Provide continuity from at-need services through aftercare and future family services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to deliver seamless, high-quality service.
Review previous services and family contacts to prepare for current needs and sales.
Share family concerns with the SCI team.