Sales Professional - Inside Sales

Service Corporation International•Chicago, IL

25d•$50,000 - $100,000

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, generates revenue for the cemetery, and serves as a primary contact for families. The position involves prospecting, explaining and presenting arrangements, responding to inquiries, understanding families’ needs, and building relationships that can lead to referrals. The Sales Professional also coordinates with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service from at-need arrangements through aftercare and future planning.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Pass the Company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Flexible availability, including the ability to work up to 12 hours in a day at times.
Ability to treat others with empathy and respect.
Computer knowledge and familiarity with some software.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for a minimum of 1–2 hours each day and track activity levels to support productivity.
Obtain referrals from families served and build community and civic relationships.
Explain and present arrangements to families and referred families.
Respond to client inquiries promptly and with respect, sensitivity, and professionalism.
Listen to families, understand their individual needs, and offer solutions that provide value.
Stay in touch with families to ensure satisfaction; prepare for appointments and perform procedures professionally and carefully.
Follow through on customer problems and requests, and build trust-based relationships that support referrals.
Educate families about the benefits of pre-planning and offer protection options for family members, relatives, and friends.
Maintain continuity of support from at-need services through aftercare and future family planning.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide high-quality service.
Review prior services and family contacts to prepare for current needs or sales, and share family concerns with the SCI team.