Sales Professional - Inside Sales
About The Position
The Sales Professional serves client families by arranging cemetery services at need and selling pre-need arrangements. The role provides personalized service, acts as a primary contact for families, and helps generate revenue for the cemetery. The position involves prospecting, presenting arrangements, responding to inquiries, understanding families’ needs, maintaining relationships, following up on requests, and earning referrals. It also works closely with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service and support families’ current and future needs.
Requirements
- High school diploma or equivalent.
- Current state- or province-issued driver’s license with an acceptable driving record.
- Pass the company’s internal presentation certification within 30 days of hire.
- Ability to work some evenings and/or weekends each month.
- Ability to drive frequently.
- Ability to obtain and maintain an insurance license if required by state/province law.
- Ability to work flexible hours and, at times, up to 12 hours in a day.
- Ability to treat others with empathy and respect.
- Knowledge of computers and some software.
- Customer service skills.
Nice To Haves
- 1–2 years of college, or equivalent education and experience.
- 1–2 years of customer service or sales industry experience.
Responsibilities
- Prospect for leads for at least 1–2 hours each day.
- Obtain referrals from families served by the location.
- Network and build community and civic relationships.
- Explain and present offerings to families served and referred families.
- Maintain and track activity levels to ensure productivity.
- Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
- Listen and communicate honestly and with genuine concern to connect with families.
- Understand each family’s needs and offer solutions that provide value.
- Stay in touch with families to ensure satisfaction.
- Prepare for appointments and perform procedures professionally and with attention to detail.
- Follow through on customer problems and requests.
- Build trust-based relationships and seek referrals.
- Educate families, relatives, and friends about pre-planning and its benefits.
- Maintain continuity from at-need services through aftercare and future family protection services.
- Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
- Review previous services and family contacts to prepare to support current needs and sales.
- Share family concerns with the SCI team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
