Sales Professional

SCI Shared Resources•San Jose, FL

10d

About The Position

The Family Service Counselor serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue. It involves prospecting and generating leads, building relationships with families and community organizations, explaining pre-planning options, and coordinating with funeral home and cemetery colleagues to provide seamless service.

Requirements

High school diploma or equivalent.
Current state or province-issued driver’s license with an acceptable driving record.
Must pass the Company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience is preferred.
1–2 years of college or equivalent education and experience.
Insurance license, if required by state or province law and as prescribed by the applicable state board.

Responsibilities

Prospect for leads for a minimum of 1–2 hours each day.
Obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present offerings to families served and referred families.
Track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, understand their needs, and offer solutions that provide value.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform procedures professionally and with attention to detail.
Follow through on customer problems and requests.
Build trust-based relationships and seek referrals to educate families, relatives, and friends about the benefits of pre-planning.
Represent a continuous link between at-need services, aftercare, and future family protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts to prepare to support current needs or sales.
Share family concerns with the rest of the SCI team.