Sales Professional

SCI Shared Resources•Brentwood, MD

12d

About The Position

The Sales Professional, also described as a Family Service Counselor, serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, acts as a primary contact for families, and contributes to cemetery revenue. The position involves prospecting, explaining pre-planning options, maintaining relationships with families, and collaborating with funeral home and cemetery colleagues to support families’ needs.

Requirements

High school diploma or equivalent.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the Company’s internal presentation certification within 30 days of hire.
Ability to work several evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience is preferred.
1–2 years of college or equivalent education and experience.
Insurance license, if required by state or province law and as prescribed by the applicable state board.

Responsibilities

Prospect for leads for a minimum of 1–2 hours each day.
Obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present to families served and referred families.
Maintain and track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen and communicate honestly and with genuine concern to understand families’ unique needs and offer valuable solutions.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform procedures professionally and with attention to detail.
Follow through on customer problems and requests.
Build trust-based relationships and earn the right to ask for referrals.
Educate families about the benefits of pre-planning and seek referrals to help protect family members, relatives, and friends.
Represent a continuous link from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts thoroughly to prepare to support current needs or sales.
Share family concerns with the rest of the SCI team.