Sales Professional - Inside Sales

Service Corporation International • Fayetteville, NC

20d • $50,000 - $100,000

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue. The position also connects families with ongoing support and helps them understand the benefits of pre-planning.

Requirements

• High school diploma or equivalent.
• One to two years of college, or an equivalent combination of education and experience.
• Current state- or province-issued driver's license with an acceptable driving record.
• Pass the company's internal presentation certification within 30 days of hire.
• Ability to drive frequently.
• Ability to treat others with empathy and respect.
• Computer knowledge and familiarity with some software.
• Customer service skills.
• Ability to obtain and maintain an insurance license if required by state or provincial law.

Nice To Haves

• One to two years of customer service or sales industry experience.
• Insurance license, where required by state or provincial law.

Responsibilities

• Prospect for a minimum of 1–2 hours each day and track activity levels to support productivity.
• Obtain referrals from families served, build community and civic relationships, and present services to families and referred families.
• Respond to client inquiries promptly and professionally, listen to families, understand their needs, and offer suitable solutions.
• Maintain contact with families to ensure satisfaction; prepare for appointments and follow through on customer problems and requests.
• Build trust-based relationships and seek referrals by educating families about pre-planning and its benefits.
• Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless service.
• Review prior services and family contacts to prepare for current needs and sales, and share family concerns with the team.
• Provide continuity from at-need services and aftercare to future services that protect families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED