Sales Professional

SCI Shared Resources•Spokane, WA

12d

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue. It involves prospecting, building relationships with families and community partners, helping families understand their options, and coordinating with funeral home and cemetery staff to provide seamless service.

Requirements

High school diploma or equivalent.
1–2 years of college or an equivalent combination of education and experience.
Current state/province-issued driver’s license with an acceptable driving record.
Ability to pass the Company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state/province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for a minimum of 1–2 hours each day and track activity to ensure productivity.
Obtain referrals from families served and build relationships with community and civic organizations.
Explain and present options to families served and referred families.
Respond to client inquiries promptly and professionally, using listening, honest communication, and genuine concern.
Understand each family’s needs and offer solutions that provide value.
Stay in touch with families to ensure satisfaction; prepare for appointments and follow procedures professionally and attentively.
Follow through on customer problems and requests and build trust-based relationships that support referrals.
Educate families about the benefits of pre-planning and offer arrangements to protect family members, relatives, and friends.
Represent a continuous link from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review prior services and family contacts to prepare to support current needs or sales.
Share family concerns with the SCI team.