Sales Professional - Inside Sales

Service Corporation International•New Orleans, LA

19d•$50,000 - $100,000

About The Position

The Sales Professional is accountable for serving client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, generates revenue for the cemetery, and serves as a primary contact for families. It involves prospecting, building community relationships, presenting arrangements and pre-planning options, responding to family needs, and collaborating with funeral home and cemetery staff to provide seamless service.

Requirements

High school diploma or equivalent.
One to two years of college, or equivalent education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Insurance license if required by state or province law and prescribed by the applicable state board.
Pass the Company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for 1–2 hours each day and hold oneself accountable for lead-generation activity.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present arrangements and services to families and referred families.
Maintain and track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen and communicate honestly to understand each family’s needs and offer valuable solutions.
Stay in touch with families to ensure satisfaction; prepare for appointments and follow procedures professionally and attentively.
Follow through on customer problems and requests.
Build trust-based relationships and earn referrals by educating families about the benefits of pre-planning.
Maintain continuity from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to deliver seamless, high-quality service.
Review prior services and family contacts to prepare for current needs and sales.
Share family concerns with the SCI team.