Sales Professional - Inside Sales

SCI Shared Resources•Metairie, LA

17d

About The Position

The Sales Professional serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, generates revenue for the cemetery, and serves as a primary contact for families. Responsibilities include prospecting and generating leads, developing relationships with families and community contacts, presenting arrangements, following up with families, and collaborating with funeral home and cemetery staff to provide seamless service. The position requires flexible hours, frequent driving, and the ability to work some evenings and weekends, with occasional days of up to 12 hours.

Requirements

High school diploma or equivalent.
1–2 years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Must pass the Company’s internal presentation certification within 30 days of hire.
Ability to work a number of evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state/province law.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for leads for a minimum of 1–2 hours each day.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present arrangements to families served and referred families.
Track activity levels to ensure productivity.
Respond to client inquiries promptly, respectfully, sensitively, and professionally.
Listen to families, communicate honestly, understand their needs, and offer valuable solutions.
Stay in touch with families to ensure satisfaction; prepare for appointments and conduct procedures professionally and attentively.
Follow through on customer problems and requests, build trust-based relationships, and seek appropriate referrals.
Educate families, relatives, and friends about the benefits of pre-planning and offer arrangements to protect them.
Connect services provided at need through aftercare to future family protection needs.
Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts to prepare to support current needs and sales.
Share family concerns with the rest of the SCI team.