Sales Professional - Inside Sales

SCI Shared Resources•Annandale, VA

21d

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, serves as the primary contact for families, and helps generate revenue for the cemetery. Responsibilities include prospecting and developing community referrals, presenting arrangements to families, understanding and responding to family needs, maintaining relationships, and coordinating with funeral home and cemetery colleagues to provide seamless service.

Requirements

High school diploma or equivalent.
1–2 years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Must pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Computer knowledge and familiarity with some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience.

Responsibilities

Prospect for leads for at least 1–2 hours each day.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present arrangements to families served and referred families.
Track activity levels and maintain productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen and communicate honestly to understand each family’s needs and offer appropriate solutions.
Stay in touch with families to ensure satisfaction and follow through on customer problems and requests.
Prepare for appointments and perform all procedures professionally and attentively.
Build trust-based relationships and earn referrals by educating families about the benefits of pre-planning.
Connect services provided at need through aftercare with future services that protect families.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide high-quality, seamless service.
Review prior services and family contacts to prepare for current needs and sales opportunities.
Share family concerns with the rest of the SCI team.