Sales Professional - Inside Sales

SCI Shared Resources•Lincoln, NE

16d

About The Position

The Sales Professional serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue. It involves generating leads, building relationships with families and the community, understanding family needs, and working with funeral home and cemetery colleagues to provide coordinated service.

Requirements

High school diploma or equivalent.
A current state/province-issued driver’s license with an acceptable driving record.
Ability to pass the Company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state/province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience is preferred.
1–2 years of college, or equivalent education and experience.
An insurance license if required by state/province law and as prescribed by the applicable state board.

Responsibilities

Prospect for at least 1–2 hours each day and obtain referrals from families served by the location.
Build community and civic relationships and present to families and referred families.
Track activity levels to ensure productivity.
Respond to client inquiries promptly and professionally, listening to families and communicating honestly and with genuine concern.
Understand each family’s needs and offer solutions that provide value; maintain contact to ensure satisfaction.
Prepare for appointments, follow procedures professionally, and address customer problems and requests.
Build trust-based relationships and seek referrals by educating families about the benefits of pre-planning and protection for their relatives and friends.
Maintain continuity from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless service.
Review prior services and family contacts to support current needs and sales, and share family concerns with the SCI team.