Sales Professional - Inside Sales

SCI Shared Resources•Port Charlotte, FL

17d

About The Position

The Sales Professional serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue. The position involves prospecting, explaining service options, supporting families through attentive communication, and collaborating with funeral home and cemetery colleagues to provide seamless service.

Requirements

High school diploma or equivalent.
1–2 years of college or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state/province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for a minimum of 1–2 hours each day.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present services to families served and referred families.
Track activity levels to maintain productivity.
Respond to client inquiries promptly, respectfully, sensitively, and professionally.
Listen to families, communicate honestly, understand their needs, and offer solutions that provide value.
Stay in touch with families to ensure satisfaction; prepare for appointments and follow procedures professionally and attentively.
Follow through on customer problems and requests and build trust-based relationships that support referrals.
Educate families, relatives, and friends about the benefits of pre-planning and offer protection options.
Represent a continuous connection between at-need services, aftercare, and future family protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review prior services and family contacts to prepare for current needs and sales opportunities.
Share family concerns with the rest of the team.